Floship is a logistics technology company that provides end-to-end global fulfillment and logistics solutions for eCommerce brands and large-scale crowdfunding campaigns, offering cross-border logistics, with international warehousing, global shipping and returns management, and multi-brand management.
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Visa Acceptance Solutions (CyberSource)
Score 10.0 out of 10
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CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.
I feel you should AVOID FLOSHIP AT ALL COSTS - in my experience, we have a USD 137,978 loss and counting; they have charged my card for $10,000+ without consent multiple times. I personally recommend AVOIDING THEM AT ALL COSTS. I was originally approached by Floship to provide fulfillment services for a Kickstarter campaign. After being provided a full cost simulation and in-person advice, it was my experience that all support disappeared once fulfillment should have begun. In my experience, our clients have been severely inconvenienced through ineffective and late shipping practices. I feel we have burned a significant amount of time and money in correcting this; to the extent that we will look forward to just shipping ourselves and/or using better alternatives such as Easyship in the future. I feel they do not provide any visibility to their costs which I believe are entirely inflated (e.g. more than $50 USD quoted as import tax for a $3 shipment). It is my experience that they need to provide receipts for their services charged. [...] In my experience, having not dealt with Floship for several months, they have now attempted to charge a card we removed from their website. I believe this implies that they keep your payment details stored separately and record your CVV and other sensitive information. I have since canceled the card since they haven't stopped, and we do not owe them any money. [...] I feel that Floship's complete hostility at the suggestion of any wrongdoing indicates the awful experience I feel you will also have if you work with them. It is also my belief that their responses do not attempt to address our concerns [...]. I feel our prior requests for support, transparency regarding postage receipts, and general work orders have been largely ignored until I spoke out publicly. [...]
For basic users it is probably a good fit. For connecting it's API's are straightforward and most would find it an easy connection to be made. The site overall is just not designed well. When you try to look at transactions a portion of the information is cut of without a scroll bar being added to slide to the fields you would like to see. If you need to see the data on the screen you need to make some adjustments.
I believe that all costs were hidden with 0 visibility. For example, I was charged a 3% transaction fee and 3% card fee with no other payment options. Shipping costs are provided to you up to 3 months later, but in my experience, no receipts are provided.
I feel that customer service is non-existent. In my experience, my emails went unanswered unless they are actively soliciting.
In my experience, additional services such as pick packing inflate costs drastically making our costs 60% underquoted.
price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
implementation- significant time and expertise required to get everything up and running smoothly
Payeezy does not provide fraud check facility and they provide JS based integration. Since client wants server side integration due to security and fraud check as well in place of using another third party for fraud. We went ahead with Cybersource
