FlowChat vs. Pega Customer Service

FlowChat

Pega Customer Service

13 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
FlowChat	N/A	Small Businesses (1-50 employees)	FlowChat is presented as a social selling and chat management software platform that supports Marketing Agencies, Coaches or Consultants, and Sales Team Leaders to ensure consistent revenue growth and streamlined operations. The software can import leads from 13 social media platforms with a single click, with the goal of helping users to convert social engagements into leads.	$247 per month
Pega Customer Service	Score8 out of 10	N/A	Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.	N/A

Pricing

FlowChat

Pega Customer Service

Basic: $247
per month
Growth: $497
per month
White Label: $997
per month
Basic: $1,997
per year
Growth: $4,997
per year
White Label: $8,997
per year

No answers on this topic

Pricing Offerings
FlowChat	Pega Customer Service
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Best Alternatives
	FlowChat	Pega Customer Service
Small Businesses	Simplify360 Score7.8 out of 10	Simplify360 Score7.8 out of 10
Medium-sized Companies	Customer.io Score9.1 out of 10	Customer.io Score9.1 out of 10
Enterprises	SAP Service Cloud Score8.5 out of 10	SAP Service Cloud Score8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	FlowChat	Pega Customer Service
Likelihood to Recommend	- (0 ratings)	7.6 (2 ratings)

User Testimonials
	FlowChat	Pega Customer Service
Likelihood to Recommend	C.O.R.E. Enterprises LLC No answers on this topic	Pegasystems Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication. Incentivized Verified User Read full review
Pros	C.O.R.E. Enterprises LLC No answers on this topic	Pegasystems Easy to contact Responds very quickly Provides accurate information Incentivized Sanjay Meesala Senior Software Engineer Read full review
Cons	C.O.R.E. Enterprises LLC No answers on this topic	Pegasystems Performance, as some of the tasks run in batch. Extensibility could take time for complex functionalities. At least the cloud version should be more powerful in terms of processing. Incentivized Verified User Read full review
Alternatives Considered	C.O.R.E. Enterprises LLC No answers on this topic	Pegasystems We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Sanjay Meesala Senior Software Engineer Read full review
Return on Investment	C.O.R.E. Enterprises LLC No answers on this topic	Pegasystems Reduced the manual effort due to introducing automation Increased customer satisfaction Enhanced personalization Incentivized Verified User Read full review
ScreenShots	FlowChat Screenshots	Pega Customer Service Screenshots