FocalScope vs. Intercom
FocalScope vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and works… | $20 per month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
FocalScope | Intercom | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
FocalScope | Intercom | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
FocalScope | Intercom | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
FocalScope | Intercom | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
FocalScope | Intercom | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
FocalScope | Intercom | |
---|---|---|
Likelihood to Recommend | FocalScope No answers on this topic | Intercom |
Pros | FocalScope No answers on this topic | Intercom |
Cons | FocalScope No answers on this topic | Intercom |
Likelihood to Renew | FocalScope No answers on this topic | Intercom |
Usability | FocalScope No answers on this topic | Intercom |
Reliability and Availability | FocalScope No answers on this topic | Intercom |
Performance | FocalScope No answers on this topic | Intercom |
Support Rating | FocalScope No answers on this topic | Intercom |
Online Training | FocalScope No answers on this topic | Intercom |
Implementation Rating | FocalScope No answers on this topic | Intercom |
Alternatives Considered | FocalScope No answers on this topic | Intercom |
Return on Investment | FocalScope No answers on this topic | Intercom |
ScreenShots | FocalScope Screenshots | Intercom Screenshots |