Follow Up Boss vs. kvCORE

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Follow Up Boss
Score 8.5 out of 10
N/A
Follow Up Boss is a real estate CRM and lead management solution from the company of the same name headquartered in British Columbia.N/A
kvCORE
Score 4.1 out of 10
N/A
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.N/A
Pricing
Follow Up BosskvCORE
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Follow Up BosskvCORE
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Follow Up BosskvCORE
Top Pros

No answers on this topic

Top Cons

No answers on this topic

User Ratings
Follow Up BosskvCORE
Likelihood to Recommend
9.0
(1 ratings)
3.3
(25 ratings)
Usability
-
(0 ratings)
1.8
(3 ratings)
Support Rating
-
(0 ratings)
2.0
(9 ratings)
User Testimonials
Follow Up BosskvCORE
Likelihood to Recommend
Follow Up Boss
For CRM and real estate companies and realtors, it is very good for lead generation.
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Inside Real Estate
I think if you have a very large brokerage and can afford to pay for a fully customized set up then it may be worthwhile. I would make sure you have a dedicated support team, not an account manager. In my opinion, the account managers are worthless and will not respond most of the time. We are on our second account manager in 9 months of using the system and cannot get in touch with him. In my experience, the account managers have no knowledge of how the system works or how anyone in real estate would want it to work. Obviously, I can only say this for the two managers we have had so far. I would steer clear of this system unless you want to spend a few thousand a month for a system that, I feel, will impede your business rather than improve it.
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Pros
Follow Up Boss
  • Classifying different types of leads depending on our necessities.
  • The facilities of calling customer, emailing them, and texting them in the same app.
  • The website doesn't lag and is very fluid.
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Inside Real Estate
  • Not one thing!
  • It sends unwanted canned responses to potential clients that you haven't approved. You must figure out how to use it to make them stop. This was day 1.
  • If you like to learn using many many different videos to learn a product, then this maybe for you.
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Cons
Follow Up Boss
  • Sometimes, the automatic actions don't activate themselves.
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Inside Real Estate
  • Their support is good, but wait times can be long. They want you to use their chat, but then when you ask your question, it can be a several hour wait time between responses. The people are nice and resolve your issue. But I think chat is for quick back and forth communication, not something with a long delay. Also, you can only really do it effectively on your computer, not on your phone.
  • It's proving very tough to track leads from campaigns we are running ourselves. If your website converts a lead, it really just gives you the website source, and even that only some of the time. It would be great to create custom sources and have kvCORE track that traffic and lead via some sort of UTM tag or URL parameter.
  • Some of the load times aren't great. When I load up my database, it takes a while to actually display. Also, when a lead is claimed in a pond, you have to refresh to be able to contact them. Then once you add a campaign, you have to refresh again to see the tasks that fire. This is a bit clunky.
  • The app is great, but there is still some limited functionality. It would be great to access and claim leads from a pond on the mobile app. Also if you could get push notifications when new leads are added. Our time to lead sucks, and that's because kvCORE doesn't alert you super quickly.
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Usability
Follow Up Boss
No answers on this topic
Inside Real Estate
It doesn't deserve a zero because you can access contacts and get reminders to contact them. In my experience, you can not use the system for proper communication with both prospects and their spouses.
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Support Rating
Follow Up Boss
No answers on this topic
Inside Real Estate
I love kvCORE's support. Having the little chat feature in the bottom right of my screen the whole time I'm working takes away any stress or worry about using it. When I first started using it, I learned its features by clicking and trying things, and more than once I had to go into the chat support and ask how to undo or fix what I had done. I don't think I've ever waited more than 5 minutes to get a reply back and it being almost instant and right there on my screen allowed me to continue working and know immediately when my question had been answered.
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Alternatives Considered
Follow Up Boss
I have used Guru. They are different since one is a CRM and the other is a knowledge base. Guru definitely has a lot of good features for finding good information, but it doesn't have the CRM features of Follow Up Boss, like calling, chatting, emailing, and classifying customers.
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Inside Real Estate
Konversion and BoomTown are the only two I have used. Both have their things to recommend. Since I used Konversion, using kvCORE was simpler and I was able to upload my contacts seamlessly. This made adopting a new system easier and less likely to have a gap in contacting customers.
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Return on Investment
Follow Up Boss
  • A positive impact to finding the important leads at the moment to call.
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Inside Real Estate
  • Because I am an EXP agent, I receive kvCore for $50/month so I have a $1550/month positive over any non-EXP agent.
  • Great new lead follow up with automatic and realistic contact for a higher conversion rate that I couldn't do by myself.
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ScreenShots

kvCORE Screenshots

Screenshot of IDX websites for all agents - with behavioral intelligence & chat.Screenshot of Smart CRM bubbles up top priorities each day in 1 dashboard.Screenshot of Agents wake up to warm leads right on their phone.Screenshot of Mass Email + Text, Video Messaging, Power Dialer, Pond Accounts + MoreScreenshot of Drive listing exposure with seamless social media sharing.Screenshot of Tight transaction and business analytics integration.