Frame.io vs. Icecream Video Editor

Frame.io is great to use if you are someone that needs to share a lot of video. I could imagine it being used by wedding videographers, film videographers, news organizations, and nonprofits like us. It is also a great tool to add on and use if you use the Adobe Creative Suite. It does not have any editing tools, which is something you might assume it has with it being a video platform. Frame.io is best used for a curated and polished file management experience when collaborating with a team and enhancing the experience for the client or viewers of a pitch or presentation.

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• Allows clients to make frame-specific notes, so there is no confusion what they are talking about.
• When multiple stakeholders are making notes, platform automatically sorts them chronologically in the video.
• Multiple stakeholders giving notes can see when their note conflicts with a colleague's.

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• I think that Frame.io could have a better onboarding/training for individuals who are new to using a tool like this.
• Pricing is high for large teams.
• We have to pay close attention to the storage limit. I'd like to see that highlighted more clearly for users.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

It works well for our small team, but we’ve run into some friction as things scale. Getting external users set up with the right access can be a bit of a hassle, and the cost starts to add up as we bring on more people and projects. That said, it’s still a solid tool, it definitely speeds up our workflow and works seamlessly with Adobe products.

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Frame.io continues to lead with new features that enhance collaboration and review workflows. For a Creative agency, it's been a wonderful digital asset management and client collaboration tool, and more. The ease of uploading and adding stakeholders has had an incredible impact on customer response times, helping us retain and delight our clients.

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I haven't experienced any outages with Frame.io.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

When sharing videos for feedback, there are no noticeable performance issues with Frame.io. Everyone is able to complete their tasks without the program getting in the way.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

The few times I have needed support I have received a quick response - though the one major complaint I have had is regarding the omission of an iPad app - supposedly it is in the works but I haven't seen it release yet. We do have issues with the browser being buggy - especially on slow internet. Whether or not that is something support has failed me on, i'm not sure - but they are responsive, but don't always provide immediate results.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Getting Frame.io up and running was relatively straightforward on the backend. Account setup, project organization, and uploading media were all intuitive. The real challenge came with client and stakeholder onboarding. Many users found the interface unfamiliar and intimidating compared to everyday tools, requiring repeated training sessions just to get basic feedback workflows functioning. Integrations with Adobe Premiere worked well for internal teams, though the desktop app felt underdeveloped. Overall, implementation was low-difficulty for tech-savvy editors but moderate-to-high when external collaborators were involved. With patience and proper onboarding documentation, most teams got up to speed within a few weeks.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

We utilize both Synthesia and Frame.io for different projects. Frame.io we use for editing actual video content that has been captured. Primary use is for customer training and education. We use Synthesia for short-form video production, primarily for software screen recording demonstrations, and for translation functionality (which is excellent).

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Frame.io's contract terms were straightforward, flexible, and largely free of the predatory clauses common in enterprise SaaS agreements. The language was clear, renewal terms were transparent, and the price lock provision gave long-term budget certainty. Data portability rights were explicitly defined, ensuring we could export our assets without restriction if we ever chose to leave the platform. The agreement also included a reasonable service level agreement with defined uptime guarantees. The single point deducted reflected the initial contract draft containing an auto-renewal clause with an uncomfortably short cancellation window, which required pushback to extend to a more reasonable notice period before signing.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Frame.io was very easy to scale to the appropriate teams needed

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Frame.io's professional services delivered a structured, knowledgeable implementation experience that significantly accelerated our time to value. They arrived with a clear methodology, asked the right discovery questions upfront, and tailored their approach to our specific production environment rather than applying a generic template. Training sessions were thorough, well-paced, and adapted to varying levels of technical comfort across our team. The one point deducted reflected occasional scheduling delays in getting specialized resources assigned during peak periods, and a few instances where documentation provided after sessions lacked the detail needed for independent troubleshooting. Overall though, their expertise and professionalism made a meaningful difference in our implementation success.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Frame.io has shortened our review time considerably, saving time.
• Frame.io is wonderful for managing a large team of editors, especially for us when we are using in-house staff and contractors.
• Frame.io has improved the relationship between departments, which was more tense with previous review methods.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info