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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freelancer.com

    Score8.2 out of 10
    N/AFreelancer.com is the freelance management system (FMS) for hiring IT professionals and others, from Freelancer Technology headquartered in Australia.N/A

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    Freelancer.comServiceMax
    Editions & Modules
    No answers on this topic
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    Freelancer.comServiceMax
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    Freelancer.comServiceMax
    Considered Both Products
    Freelancer Technology Pty Limited
    No answer on this topic
    ServiceMax
    No answer on this topic
    Key User Insights
    Would buy again
    33%
    Would buy again
    2 Answers
    No answers on this topic
    Delivers good value for the price
    20%
    Delivers good value for the price
    1 Answers
    No answers on this topic
    Happy with the feature set
    33%
    Happy with the feature set
    2 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    33%
    Lived up to sales and marketing promises
    2 Answers
    No answers on this topic
    Implementation went as expected
    20%
    Implementation went as expected
    1 Answers
    No answers on this topic
    Best Alternatives
    Freelancer.comServiceMax
    Small Businesses
    No answers on this topic
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Freelancer.comServiceMax
    Likelihood to Recommend
    1.1
    (10 ratings)
    1.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Freelancer.comServiceMax
    Likelihood to Recommend
    Freelancer Technology Pty Limited
    Whether you're a freelancer or looking for a freelancer, Freelancer.com can get you together. There is a wide variety of project types that either can post in. It does take more time to search for clients and freelancers, though, since there is quite a range of both in experience, quality, and compensation (to be expected, but harder to weed through.) As a freelancer, it seems to work well enough for solo freelancers, but it could be better.
    Incentivized
    Read full review
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Pros
    Freelancer Technology Pty Limited
    • Taking care that all involved parties are satisfied, as client so the employed staff.
    • Sorting and filtering the adverts.
    • Tracking project progression.
    Incentivized
    Read full review
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Cons
    Freelancer Technology Pty Limited
    • Provide screen sharing to work with freelancers.
    • Provide an instant messenger software. When you receive a message from a freelancer, you receive a notification by email and then you have to go to the website to read his message.
    • Fees are too high for freelancers, they can refuse small projects due to high fees.
    Incentivized
    Read full review
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Support Rating
    Freelancer Technology Pty Limited
    No answers on this topic
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Alternatives Considered
    Freelancer Technology Pty Limited
    I choose Freelancer.com for technical projects, such as designing a more responsive website for the business or a mobile app for the business. Also, I come to Freelancer.com when I urgently need a design layout of for marketing materials, especially when our only designer is on leave or sick leave. This allows me to have a fast design to cover for the absence of the graphic designer.
    Incentivized
    Read full review
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Return on Investment
    Freelancer Technology Pty Limited
    • Freelancer.com increased the people who work with me by 3.
    • Freelancer.com has helped me in finishing my objectives by hiring a freelancer and by working as a freelancer.
    Incentivized
    Read full review
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    ScreenShots

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair