FreePBX vs. GoContact

FreepBX is a great product if you are able and willing to manage your own PBX system. It requires some know-how to set up but once running, it works very well. There is a large community that helps answer questions, but it isn't "plug and play" so you will need to be able to research and troubleshoot your own issues (or pay for support).

Incentivized

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.

Incentivized

• Standard telephony.
• VM to email.
• Firewall
• Expandable extensions.

Incentivized

• Outbound Campaings
• Dashboards
• Scripting

Incentivized

• Phone integration/firmware can be clunky and has a learning curve.
• Relies on crowd sourcing information as expected for open-source.
• Requires some moderate expertise for setup.

Incentivized

• External SIP Phone method
• Managing DDI's
• Workforce Management

Incentivized

Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.

Incentivized

Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.

Incentivized

FreePBX is as functional and easier to set up and manage, at least compared to the version of UCM we were on. The menus are more intuitive and you do not need to have Cisco command-line memorized to make things work. Plus, there is no cost overhead with an open-source software.

Incentivized

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.

Incentivized

• Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
• Very functional and added new functionality that we did not have previously.

Incentivized

• Fast Implementation during COVID19
• Fair Retribution Model
• Techincal Support easy to acess

Incentivized