FreePBX vs. UJET

FreepBX is a great product if you are able and willing to manage your own PBX system. It requires some know-how to set up but once running, it works very well. There is a large community that helps answer questions, but it isn't "plug and play" so you will need to be able to research and troubleshoot your own issues (or pay for support).

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Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.

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• Standard telephony.
• VM to email.
• Firewall
• Expandable extensions.

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• Tracking number of calls and chats everyday
• Tracking Average handle time
• View calls waiting in the queue

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• Phone integration/firmware can be clunky and has a learning curve.
• Relies on crowd sourcing information as expected for open-source.
• Requires some moderate expertise for setup.

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• CRM integration customization
• Advanced Reporting
• SSO Integration

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It works well, there isn't much more to say. You can get a free ($0) phone system packed with features, then if you need even more features then the cost is extremely cheap, and it works well. On top of this, you have complete freedom in the PBX to do as you wish, and debug and see everything

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3CX may be slightly easier for a novice to use, but FreePBX completely beats it when you remove that factor. You can do anything you want, and debug and see everything. Now with AI its even easier to debug and learn how the PBX works if you hit an issue

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UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT

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• Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
• Very functional and added new functionality that we did not have previously.

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• There were a few system outages, they have since implemented a business continuity plan
• Their onboarding support was really good
• They built out an integration to Assembled which is great for workforce management

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info