Freestyle Multichannel Order Management vs. IBM Sterling Order Management

MOM is not well suited as a CRM, though it can be used in that role. It is a good program to use for order management. It probably isn't well suited to be the only program you use, but certainly can help in an auxiliary role.

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It's perfect for medium to large retailers

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• Order Entry
• Shipping

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• Centralizing data.
• Instantaneously updated data.
• Ad hoc reporting.

• Updating and improving the user interface
• CRM

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• RCP Based deployment
• Wider variety of sourcing configuration
• Product Documentation
• COM Features need to better so that Customer case handling is facilitated

The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.

Frankly I'm not sure which other programs are direct competitors to MOM. I can't think of any and I haven't used any others. For our purposes, it works well

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Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking

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• I don't know ROI numbers for this program.

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• Optimal inventory management resulted in more orders per minute and good ROI and customer experience

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info