Freshdesk vs. Grasp
Freshdesk vs. Grasp
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Grasp | N/A | N/A | $29 per month |
Freshdesk | Grasp | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Freshdesk | Grasp | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Grasp | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Grasp | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.9 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | Grasp | |
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Likelihood to Recommend | Freshworks Inc | Grasp No answers on this topic |
Pros | Freshworks Inc | Grasp No answers on this topic |
Cons | Freshworks Inc | Grasp No answers on this topic |
Likelihood to Renew | Freshworks Inc | Grasp No answers on this topic |
Usability | Freshworks Inc | Grasp No answers on this topic |
Reliability and Availability | Freshworks Inc | Grasp No answers on this topic |
Performance | Freshworks Inc | Grasp No answers on this topic |
Support Rating | Freshworks Inc | Grasp No answers on this topic |
In-Person Training | Freshworks Inc | Grasp No answers on this topic |
Online Training | Freshworks Inc | Grasp No answers on this topic |
Implementation Rating | Freshworks Inc | Grasp No answers on this topic |
Alternatives Considered | Freshworks Inc | Grasp No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Grasp No answers on this topic |
Scalability | Freshworks Inc | Grasp No answers on this topic |
Return on Investment | Freshworks Inc | Grasp No answers on this topic |
ScreenShots |