Overview
Pricing
Basic
$29
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Grasp?
Grasp Features
- Supported: Alerts/Escalation
- Supported: Customer Database
- Supported: Email Management
- Supported: Knowledge Base Management
- Supported: Multi-Channel Communication
- Supported: Prioritization
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Social Media Integration
- Supported: Support Ticket Management
- Supported: Customizable Templates
- Supported: Live Chat
- Supported: Queue Management
- Supported: Reporting & Statistics
- Supported: Workflow Management
- Supported: Chatbot
Grasp Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Web-Based, Mac, Windows |
Comparisons
Compare with
Reviews
Community Insights
- Business Problems Solved
- Recommendations
Casengo has proven to be a valuable asset for businesses in enhancing their customer support experiences. Customers have been able to receive timely and efficient support via the Casengo Whatsapp channel, reducing the need for helpline calls. This streamlined communication method has not only saved time but also improved customer satisfaction.
The software's smooth and enjoyable interface has provided businesses with an effective platform for communicating with clients, updating them on projects, and addressing their concerns. Users have found Casengo to be a valuable customer management system, offering features such as email, chat, Twitter, and frequently asked questions. This centralized platform has allowed businesses to divert traffic from helpline channels to social media platforms, effectively managing customer inquiries and improving overall support experiences.
Casengo's live chat feature has enriched online stores by attracting new potential customers and boosting sales. By utilizing macros and overview functionalities, users have managed to handle a higher volume of emails in less time, increasing productivity and customer satisfaction. The cloud-based and mobile-friendly nature of Casengo has made it convenient for users to manage inquiries from prospects and track customer emails on the go.
Additionally, Casengo's universal inbox feature has eliminated email troubles for users by providing a centralized platform for managing customer communications. This has greatly simplified the process of handling customer inquiries and ensures that no messages are overlooked or lost. Furthermore, Casengo's notification system enables prompt responses to customer queries across various channels, enhancing overall customer support experiences.
Moreover, Casengo's effectiveness in gathering qualitative data for online marketers has allowed them to address product questions, improve website messaging, and increase conversion rates. By analyzing customer interactions through Casengo, marketers can make informed decisions that lead to better customer engagement and higher conversions.
In summary, Casengo offers a variety of use cases that benefit businesses in improving their customer support experiences. From providing efficient support via multiple channels to streamlining communication processes and gathering valuable data for marketing purposes, Casengo proves itself as a versatile tool that enhances customer satisfaction and drives business growth.
Casengo has received several recommendations from users and reviewers. Here are the three most common recommendations:
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Users recommend Casengo to all organizations, large or small. They believe it is a very good product that offers powerful features to stimulate internal cooperation and increase business performance.
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Many users specifically recommend Casengo to large companies. They see it as a valuable tool that can benefit organizations of this scale, suggesting that it is well-suited for their needs.
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The app itself has received praise, with users considering it excellent and worth trying. Additionally, the availability of good support and the option to try Casengo for free for 14 days are seen as positive aspects that compel users to give it a chance.
Overall, based on user recommendations, Casengo appears to be a recommended solution for internal cooperation and business performance improvement across various organizations, especially large ones.