Freshdesk vs. HouseCall Pro
Freshdesk vs. HouseCall Pro
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
HouseCall Pro | N/A | HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking. | $65 per month 1 user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Freshdesk | HouseCall Pro | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | HouseCall Pro | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | HouseCall Pro | |
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Likelihood to Recommend | 8.8 (212 ratings) | 7.0 (2 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 7.9 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | HouseCall Pro | |
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Likelihood to Recommend | Freshworks Inc | HouseCall Pro |
Pros | Freshworks Inc | HouseCall Pro |
Cons | Freshworks Inc | HouseCall Pro |
Likelihood to Renew | Freshworks Inc | HouseCall Pro No answers on this topic |
Usability | Freshworks Inc | HouseCall Pro No answers on this topic |
Reliability and Availability | Freshworks Inc | HouseCall Pro No answers on this topic |
Performance | Freshworks Inc | HouseCall Pro No answers on this topic |
Support Rating | Freshworks Inc | HouseCall Pro No answers on this topic |
In-Person Training | Freshworks Inc | HouseCall Pro No answers on this topic |
Online Training | Freshworks Inc | HouseCall Pro No answers on this topic |
Implementation Rating | Freshworks Inc | HouseCall Pro No answers on this topic |
Alternatives Considered | Freshworks Inc | HouseCall Pro |
Contract Terms and Pricing Model | Freshworks Inc | HouseCall Pro No answers on this topic |
Scalability | Freshworks Inc | HouseCall Pro No answers on this topic |
Return on Investment | Freshworks Inc | HouseCall Pro |
ScreenShots |