Freshdesk vs. Interactions Digital Roots
Freshdesk vs. Interactions Digital Roots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Interactions Digital Roots | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Pricing is based on program scope. Please contact Digital Roots for pricing details. | ||||||||||||||
More Pricing Information |
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Freshdesk | Interactions Digital Roots | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Interactions Digital Roots | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Interactions Digital Roots | |
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Likelihood to Recommend | Freshworks Inc | Interactions No answers on this topic |
Pros | Freshworks Inc | Interactions No answers on this topic |
Cons | Freshworks Inc | Interactions No answers on this topic |
Likelihood to Renew | Freshworks Inc | Interactions No answers on this topic |
Usability | Freshworks Inc | Interactions No answers on this topic |
Reliability and Availability | Freshworks Inc | Interactions No answers on this topic |
Performance | Freshworks Inc | Interactions No answers on this topic |
Support Rating | Freshworks Inc | Interactions No answers on this topic |
In-Person Training | Freshworks Inc | Interactions No answers on this topic |
Online Training | Freshworks Inc | Interactions No answers on this topic |
Implementation Rating | Freshworks Inc | Interactions No answers on this topic |
Alternatives Considered | Freshworks Inc | Interactions No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Interactions No answers on this topic |
Scalability | Freshworks Inc | Interactions No answers on this topic |
Return on Investment | Freshworks Inc | Interactions No answers on this topic |
ScreenShots | Interactions Digital Roots Screenshots |