Freshdesk vs. Market Logic
Freshdesk vs. Market Logic
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Market Logic | N/A | Market Logic in Berlin makes enterprise software. This includes Insights Portals to share and promote knowledge, Intelligence Portals to analyze markets and competitors, and the Market Insights Platforms to generate insights from data and inject these in business processes. The software is used to drive customer centricity in consumer-packaged goods, healthcare, retail, financial services, telecom, travel and media sectors. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Freshdesk | Market Logic | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Market Logic | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Market Logic | |
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Likelihood to Recommend | 8.8 (212 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | Market Logic | |
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Likelihood to Recommend | Freshworks Inc | Market Logic Software |
Pros | Freshworks Inc | Market Logic Software |
Cons | Freshworks Inc | Market Logic Software |
Likelihood to Renew | Freshworks Inc | Market Logic Software No answers on this topic |
Usability | Freshworks Inc | Market Logic Software No answers on this topic |
Reliability and Availability | Freshworks Inc | Market Logic Software No answers on this topic |
Performance | Freshworks Inc | Market Logic Software No answers on this topic |
Support Rating | Freshworks Inc | Market Logic Software No answers on this topic |
In-Person Training | Freshworks Inc | Market Logic Software No answers on this topic |
Online Training | Freshworks Inc | Market Logic Software No answers on this topic |
Implementation Rating | Freshworks Inc | Market Logic Software No answers on this topic |
Alternatives Considered | Freshworks Inc | Market Logic Software |
Contract Terms and Pricing Model | Freshworks Inc | Market Logic Software No answers on this topic |
Scalability | Freshworks Inc | Market Logic Software No answers on this topic |
Return on Investment | Freshworks Inc | Market Logic Software |
ScreenShots |