Freshdesk vs. Poka
Freshdesk vs. Poka
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Poka | N/A | Poka in Quebec is a technology company offering to help manufacturers drive performance by providing frontline workers with the knowledge and tools they need to do their jobs efficiently and effectively, and contribute to continuous improvement. The Poka worker performance app combines digital content, communication, collaboration and skills management capabilities into a single integrated platform, enabling workers to learn, solve problems and share knowledge in real-time, on the factory floor. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Poka | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Poka | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Poka | |
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Likelihood to Recommend | Freshworks Inc | Poka Inc No answers on this topic |
Pros | Freshworks Inc | Poka Inc No answers on this topic |
Cons | Freshworks Inc | Poka Inc No answers on this topic |
Likelihood to Renew | Freshworks Inc | Poka Inc No answers on this topic |
Usability | Freshworks Inc | Poka Inc No answers on this topic |
Reliability and Availability | Freshworks Inc | Poka Inc No answers on this topic |
Performance | Freshworks Inc | Poka Inc No answers on this topic |
Support Rating | Freshworks Inc | Poka Inc No answers on this topic |
In-Person Training | Freshworks Inc | Poka Inc No answers on this topic |
Online Training | Freshworks Inc | Poka Inc No answers on this topic |
Implementation Rating | Freshworks Inc | Poka Inc No answers on this topic |
Alternatives Considered | Freshworks Inc | Poka Inc No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Poka Inc No answers on this topic |
Scalability | Freshworks Inc | Poka Inc No answers on this topic |
Return on Investment | Freshworks Inc | Poka Inc No answers on this topic |
ScreenShots |