Freshdesk vs. Boomtown
Freshdesk vs. Boomtown
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user |
Freshdesk | Boomtown | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
Freshdesk | Boomtown | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Freshdesk | Boomtown | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Freshdesk | Boomtown | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Boomtown | |
---|---|---|
Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Boomtown | |
---|---|---|
Likelihood to Recommend | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Pros | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Cons | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Likelihood to Renew | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Usability | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Reliability and Availability | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Performance | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Support Rating | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
In-Person Training | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Online Training | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Implementation Rating | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Alternatives Considered | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Scalability | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
Return on Investment | Freshworks Inc | Boomtown Network, Inc. No answers on this topic |
ScreenShots | Boomtown Screenshots |