Freshdesk vs Sugar Serve

• Freshdesk has enough options to deal with the engagement operations that are collected through the chosen channels. For example, it is easy to compare through analytics tables the engagement achieved in certain social networks and then create commercial strategies in the networks with the best results.
• Freshdesk has a very high level of interoperability with customer relationship management platforms, so that through its API it is possible to incorporate sales functions or work with customers, so that the management is a little apart from technical assistance without problems.
• It is easy to save the information of each problem that is solved for the buyers of our products, and in case we communicate with them again, the data stored on these interactions are accessible to review their history, and thus better orientate the type of solutions that can or cannot be offered to them.

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• Reporting is a bit awkward sometimes, but you can level up for better reporting
• The client onboarding to get them user accounts isn't always clearly defined
• There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing

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• The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
• We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.

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