What users are saying about
7 Ratings
6 Ratings
7 Ratings
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Score 10 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

FreshMail

FreshMail is well suited for creating custom templates - very easy to use drag and drop interface
Holly Bouvier | TrustRadius Reviewer

MessageGears

MessageGears can be a solid, inexpensive email solution and you can be able to send millions of emails per year. In 2020, we delivered over 235 million emails at a fraction of what that would cost with any other email service provider. We worked with MessageGears on a custom solution with our database.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

FreshMail
8.6
MessageGears
6.1
WYSIWYG email editor
FreshMail
10.0
MessageGears
5.0
Dynamic content
FreshMail
8.0
MessageGears
5.6
Ability to test dynamic content
FreshMail
8.0
MessageGears
6.1
A/B testing
FreshMail
9.0
MessageGears
6.5
Mobile optimization
FreshMail
9.0
MessageGears
8.0
Email deliverability reporting
FreshMail
10.0
MessageGears
4.9
List management
FreshMail
8.0
MessageGears
7.1
Triggered drip sequences
FreshMail
7.0
MessageGears
5.7

Reporting & Analytics

FreshMail
8.0
MessageGears
2.3
Dashboards
FreshMail
10.0
MessageGears
2.5
Standard reports
FreshMail
9.0
MessageGears
2.5
Custom reports
FreshMail
5.0
MessageGears
2.0

Pre-Send Testing

FreshMail
MessageGears
6.8
Link Tracking
FreshMail
MessageGears
8.0
Image Validation
FreshMail
MessageGears
7.0
Inbox Display
FreshMail
MessageGears
7.0
Spelling and Grammar Check
FreshMail
MessageGears
6.0
Spam Testing
FreshMail
MessageGears
6.0
Email Previews
FreshMail
MessageGears
7.0

Pros

FreshMail

  • I know that different email marketing systems have different deliverability rates that depend on the servers that are being used. I was irritated that I had to waste money on sending messages that were getting labeled as spam. Since switching to FreshMail I now have much better results.
Holly Bouvier | TrustRadius Reviewer

MessageGears

  • Customer Support
  • Sends Email
  • Maintains deliverability
  • Multiple routes to build and send email
Anonymous | TrustRadius Reviewer

Cons

FreshMail

  • My campaign got delayed because of their moderation process. When I wrote them to ask what was going on they said they have some kind of anti-spam moderation process that was taking longer than usual.
  • I don’t like the fact that you can’t edit your template in HTML in their editing program (FreshMail Designer). This is probably isn’t a big deal for most people but some of us like to take over every detail of the template.
Holly Bouvier | TrustRadius Reviewer

MessageGears

  • Due to our custom connection, we miss out on some features
  • Our organization codes in HTML versus drag and drop editor
  • Education on new enhancements
Anonymous | TrustRadius Reviewer

Usability

FreshMail

No score
No answers yet
No answers on this topic

MessageGears

MessageGears 6.0
Based on 1 answer
Our situation is unique so I believe we are working on a semi-outdated UI which needs a tune up / version upgrade. Similarly, our custom connection means that we do not have access to the full feature set so I've never experienced MessageGears' best functionality
Anonymous | TrustRadius Reviewer

Support Rating

FreshMail

No score
No answers yet
No answers on this topic

MessageGears

MessageGears 8.0
Based on 1 answer
MessageGears support is always quick to respond when we have an issue, which is rare. Gail has been our main rep and she has been great. We don't have many issues so luckily, we don't need to lean on their customer support team much. That said, it would be beneficial to hear from upper management more.
Anonymous | TrustRadius Reviewer

Alternatives Considered

FreshMail

No answers on this topic

MessageGears

MessageGears is a completely different approach to email marketing than its competitors, and while it has a learning curve, it is superior after you've figured it out . The ability to find your audience through SQL on top of quick control of your templates allows for lightning fast email turn-around. The customer support is the best there is and bridges a lot of the knowledge gaps that can come up with a new service
Anonymous | TrustRadius Reviewer

Return on Investment

FreshMail

  • Our open rates and CTR’s are way up after moving to FreshMail. It’s all about avoiding having your messages sent to spam folders and no service has worked better for us.
Holly Bouvier | TrustRadius Reviewer

MessageGears

  • Sending more email!
  • Onboarding handoff was a little rough
  • Great control on who we are sending to
  • Dynamic content is very easy!
Anonymous | TrustRadius Reviewer

Screenshots

MessageGears

Pricing Details

FreshMail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

MessageGears

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

FreshMail
9.0
MessageGears
7.0

Usability

FreshMail
MessageGears
6.0

Support Rating

FreshMail
MessageGears
8.0

Add comparison