Freshservice vs. Helpshift
Freshservice vs. Helpshift
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User | |
Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
Freshservice | Helpshift | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
More Pricing Information |
Freshservice | Helpshift | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Freshservice | Helpshift | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshservice | Helpshift | |
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Likelihood to Recommend | 9.0 (113 ratings) | 9.1 (4 ratings) |
Likelihood to Renew | 9.1 (2 ratings) | - (0 ratings) |
Usability | 9.1 (6 ratings) | 9.0 (1 ratings) |
Support Rating | 8.4 (77 ratings) | 9.1 (2 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Freshservice | Helpshift | |
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Likelihood to Recommend | Freshworks Inc | Helpshift Inc. |
Pros | Freshworks Inc | Helpshift Inc. |
Cons | Freshworks Inc | Helpshift Inc. |
Likelihood to Renew | Freshworks Inc | Helpshift Inc. No answers on this topic |
Usability | Freshworks Inc | Helpshift Inc. |
Support Rating | Freshworks Inc | Helpshift Inc. |
Implementation Rating | Freshworks Inc | Helpshift Inc. No answers on this topic |
Alternatives Considered | Freshworks Inc | Helpshift Inc. |
Return on Investment | Freshworks Inc | Helpshift Inc. |
ScreenShots | Freshservice Screenshots |