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Top Rated
131 Ratings

Freshservice

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Top Rated
131 Ratings
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Score 8.7 out of 100
1 Rating
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Score 9.1 out of 100

Feature Set Ratings

    Incident and problem management

    7.9

    Freshservice

    79%

    xAssets IT Asset Management Software

    Feature Set Not Supported
    N/A
    Freshservice ranks higher in 7/7 features

    Organize and prioritize service tickets

    8.9
    89%
    68 Ratings
    N/A
    0 Ratings

    Expert directory

    6.4
    64%
    49 Ratings
    N/A
    0 Ratings

    Service restoration

    6.8
    68%
    41 Ratings
    N/A
    0 Ratings

    Self-service tools

    8.3
    83%
    64 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    8.3
    83%
    51 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    8.2
    82%
    58 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    8.1
    81%
    56 Ratings
    N/A
    0 Ratings

    ITSM asset management

    7.7

    Freshservice

    77%

    xAssets IT Asset Management Software

    Feature Set Not Supported
    N/A
    Freshservice ranks higher in 3/3 features

    Configuration mangement

    8.2
    82%
    52 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Policy and contract enforcement

    7.5
    75%
    39 Ratings
    N/A
    0 Ratings

    Change management

    7.8

    Freshservice

    78%

    xAssets IT Asset Management Software

    Feature Set Not Supported
    N/A
    Freshservice ranks higher in 3/3 features

    Change requests repository

    7.9
    79%
    51 Ratings
    N/A
    0 Ratings

    Change calendar

    7.3
    73%
    43 Ratings
    N/A
    0 Ratings

    Service-level management

    8.2
    82%
    50 Ratings
    N/A
    0 Ratings

    IT Asset Management

    Freshservice

    Feature Set Not Supported
    N/A
    9.1

    xAssets IT Asset Management Software

    91%
    xAssets IT Asset Management Software ranks higher in 4/4 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    License management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Asset lifecycle monitoring

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Asset relationship management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • xAssets IT Asset Management Software is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Freshservice

    90%
    69 Ratings
    9.1

    xAssets IT Asset Management Software

    91%
    1 Rating

    Likelihood to Renew

    9.1

    Freshservice

    91%
    2 Ratings

    xAssets IT Asset Management Software

    N/A
    0 Ratings

    Usability

    9.0

    Freshservice

    90%
    6 Ratings

    xAssets IT Asset Management Software

    N/A
    0 Ratings

    Support Rating

    8.2

    Freshservice

    82%
    38 Ratings

    xAssets IT Asset Management Software

    N/A
    0 Ratings

    Implementation Rating

    8.9

    Freshservice

    89%
    2 Ratings

    xAssets IT Asset Management Software

    N/A
    0 Ratings

    Likelihood to Recommend

    Freshworks Inc

    Ticket management is so well put together! It's easy to create, work and wrap up tickets in an efficient manner. Inventory management is helpful and provides us info that we need on the fly to help our customers better. Issue management other than IT, we rolled Freshservice out to several departments where the workflows and structure were well suited to handle their issues easily and efficiently. I struggle to think of a scenario where it is less appropriate, unless it's where the users just won't use it!
    Read full review

    xAssets

    We run a large environment where managing agents and clients would be difficult, but this software doesn't require either. We use it a lot from our iPhones accessing the software from anywhere in the office and even from home.
    Read full review

    Pros

    Freshworks Inc

    • Helpdesk Ticketing system for escalation and distributing among technicians.
    • Service requests for ordering processes and employee onboarding and termination.
    • Project Management is a useful tool for our IT department to track internal projects.
    • The reporting is very helpful reporting various metrics to leadership.
    Read full review

    xAssets

    • Network discovery--with no agents to manage is great and its very fast
    • Reporting--custom reports, charts and PDFs; the software also emails monthly reports automatically
    • Users only see the data and menus they need, so no training needed and the UI is focused
    • No clients to install; we can use it from any browser and from our cell phones
    • Upgrades are done quickly; we've never needed to get involved, as they do it for us
    Read full review

    Cons

    Freshworks Inc

    • Once a ticket is resolved and closed if a user responds back it is automatically opened back up. The toggle button for this feature is all or nothing.
    • When the client is installed on the user end not having the software assign an automatic asset tag number. Maybe leaving that field blank or creating a feature where you can turn this on or off.
    • I really can think of any, I really have no complaints about the software
    Read full review

    xAssets

    • Looking forward to using their full endpoint management system, which is under development
    Read full review

    Pricing Details

    Freshservice

    Starting Price

    $19 Per Month Per User

    Editions & Modules

    Freshservice editions and modules pricing
    EditionModules
    Starter$19.001
    Growth$49.002
    Pro$89.003
    Enterprise$1094

    Footnotes

    1. Per Month Per User
    2. Per Month Per User
    3. Per Month Per User
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing

    xAssets IT Asset Management Software

    Starting Price

    $0

    Editions & Modules

    xAssets IT Asset Management Software editions and modules pricing
    EditionModules
    Enterprise Edition$0.001
    Express Edition - free for one user$0.002

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0.00

    Additional Details

    Express edition is free to qualifying customers for a single user. Pricing then depends on additional users and number of assets and discovered nodes. Enterprise edition provides enterprise level scalability, security and configurability suitable for medium and large enterprises.

    Likelihood to Renew

    Freshworks Inc

    It's overall value in our organization is extremely high and it has become an essential part of our business.
    Read full review

    xAssets

    No answers on this topic

    Usability

    Freshworks Inc

    On the I.T. side, the time to ramp up and understand how FreshService operates only took a few hours. After that, it was off to the races with configuration and customization. From the start, with minimal assistance, our end users found FreshService to be incredibly intuitive. At launch, we expected most to submit tickets via email, however, our analytics has shown that end-users actually prefer the portal for managing their I.T. tickets.
    Read full review

    xAssets

    No answers on this topic

    Support Rating

    Freshworks Inc

    In general, the support was provided in a timely matter. But if you need a better support - there are more expensive plans available with premium support. As for the support we requested - any bugs were fixed quickly. The things nice to have were addressed slowly or never - but this is because of our plan))
    Read full review

    xAssets

    No answers on this topic

    Implementation Rating

    Freshworks Inc

    think of what you want to do with FreshService : a clean start or a migration. Migration can be done with csv files, it's easy to do but you need to test it first.
    Read full review

    xAssets

    No answers on this topic

    Alternatives Considered

    Freshworks Inc

    SolarWinds Service Desk helpdesk ticketing system it not as easy to use. The integration is not as good as Freshservice. Solarwinds helpdesk tickets does not show related issues as well to help resolve issues. It does not have contract tracking to assist with license expiration. Asset tracking falls short within Solarwinds. As well as automated process and integration with Azure and Domain services.
    Read full review

    xAssets

    No answers on this topic

    Return on Investment

    Freshworks Inc

    • We were able to secure more budget for additional resources by using ticket entry reports to justify the expense.
    • We were able to manage our resources better and increase our coverage where it was most important without having to increase spending.
    • We prevented many lost in the clutter problems by having a consistent portal to open tickets with recorded timing and responses.
    Read full review

    xAssets

    No answers on this topic

    Screenshots

    Add comparison