TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score9.2 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    Microsoft Edge

    Score8 out of 10
    N/AMicrosoft's web browser, available for Windows, Mac, Linux and mobile.

    $1

    Pricing
    FrontMicrosoft Edge
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    No answers on this topic
    Offerings
    Pricing Offerings
    FrontMicrosoft Edge
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.
    More Pricing Information
    Features
    FrontMicrosoft Edge
    Incident and problem management
    Comparison of Incident and problem management features of Front and Microsoft Edge
    Feature
    Front
    7.6
    6 Ratings
    8% below category average
    Microsoft Edge
    -
    Ratings
    Organize and prioritize service tickets8.26 Ratings00 Ratings
    Subscription-based notifications6.74 Ratings00 Ratings
    Ticket creation and submission7.74 Ratings00 Ratings
    Ticket response7.74 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and Microsoft Edge
    Feature
    Front
    7.0
    6 Ratings
    13% below category average
    Microsoft Edge
    -
    Ratings
    External knowledge base7.06 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and Microsoft Edge
    Feature
    Front
    8.8
    4 Ratings
    9% above category average
    Microsoft Edge
    -
    Ratings
    Customer portal8.33 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.24 Ratings00 Ratings
    Help Desk CRM integration8.42 Ratings00 Ratings
    Best Alternatives
    FrontMicrosoft Edge
    Small Businesses
    Help Scout
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Kustomer
    Score8.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FrontMicrosoft Edge
    Likelihood to Recommend
    9.1
    (35 ratings)
    8.8
    (10 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (9 ratings)
    8.9
    (8 ratings)
    Support Rating
    9.8
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    FrontMicrosoft Edge
    Likelihood to Recommend
    Front
    I think Front is very useful for every company with multiple teams working together on different emails from clients. Not so useful if a lot of different teams need to work on a request at the same time, because when an email is sitting in multiple shared inboxes things can get messy. Also would not recommend for teams that work is individualized, as team work is the main point of Front.
    Incentivized
    Read full review
    Microsoft
    I have found Microsoft Edge to be well suited for most work-related scenarios that occur during a typical workday. I am able to access benefit vendor websites and HCM resources. Shared files in Office 365 are accessible through Microsoft Edge. I view webinars in Microsoft Edge because it is relatively easy to group webinar handouts into tab groups.
    Incentivized
    Read full review
    Pros
    Front
    • Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
    • Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
    • Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
    Incentivized
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    Microsoft
    • Returning relevant information via search
    • Managing search results with excellent tab management features
    • Continuous improvement and innovation with regular updates and new features.
    Incentivized
    Read full review
    Cons
    Front
    • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
    • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
    • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
    Incentivized
    Read full review
    Microsoft
    • Microsoft Edge could definitely work on it's development in regard to mobile compatibility.
    • Microsoft Edge is unable to have cross-device access on Chromebooks OS.
    • Microsoft Edge's extension availability falls very short compared to other browser's offerings.
    Incentivized
    Read full review
    Likelihood to Renew
    Front
    We are very happy with Front and don't anticipate changing
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Usability
    Front
    It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
    Incentivized
    Read full review
    Microsoft
    I use Edge daily - all day. I typically have 2 Edges open on two different screens as well. While Edge and Chrome are both built on the Chromium platform, Edge completely beas out Chrome regarding security, usability, and functionality.
    Incentivized
    Read full review
    Support Rating
    Front
    The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    Front
    This is something I am not familiar but it seems like it is [available] in Gmail. Thus I cannot give any feedback about it. What I am sure about is Front works for our team and I see Zoom using the service in the Customer Success Organization in a long run.
    Incentivized
    Read full review
    Microsoft
    Microsoft Edge is bundled with both of my laptops, but I have no reason to get rid of either. Opera, when I used it, was a bit clunky, and frankly a little bare-bones for my liking. Firefox is an equal for Microsoft Edge, but has an issue with stability on my personal laptop. After working around those issues for a couple of years, I wound up moving to Microsoft Edge, and have had no performance or connection issues since.
    Incentivized
    Read full review
    Return on Investment
    Front
    • Saved our executive team considerable amount of time chasing support questions through different channels.
    • Gave our team clear accountability for who was lead on a support issue and how to escalate.
    • Customer regularly say our support is the best in the industry.
    Incentivized
    Read full review
    Microsoft
    • Due to its natural & super humanic responces made me so effecient to work confidently for my organization & personal use.
    • Instilling confidence in my capabilities to carryout effecient & seamless work
    Incentivized
    Read full review
    ScreenShots

    Front Screenshots

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