How Front is helping us in the Customer Success Org
November 27, 2021
How Front is helping us in the Customer Success Org
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Front
Front is being used as a tool for our team to have equal email distribution in our team. This tool is helpful because it ensures all customer emails in our public email get answered by the team in a timely manner. Avoiding potential customer escalation and making sure all customer needs are addressed quickly.
- Internal collaboration in an email thread[.]
- Timely email response time from our team[.]
- Manager and team visibility on all emails[.]
- 2nd level admins cannot change user's schedules[.]
- More user friendly GUI[.]
- Better Calendar function like Calendly[.]
- Shared Inbox
- Collaboration
- Email distribution based on schedule
- Better customer experience
- Timely Resolution
- Churn mitigation
This is something I am not familiar but it seems like it is [available] in Gmail. Thus I cannot give any feedback about it. What I am sure about is Front works for our team and I see Zoom using the service in the Customer Success Organization in a long run.
Do you think Front delivers good value for the price?
Yes
Are you happy with Front's feature set?
Yes
Did Front live up to sales and marketing promises?
Yes
Did implementation of Front go as expected?
Yes
Would you buy Front again?
Yes