What users are saying about
8 Ratings
8 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

Front

Front is definitely good for teams that are spread out, in different locations. It's also a very good way to integrate general mailboxes such as a "sales@" type email, and your individual work email so you don't have to continually log into multiple email boxes.
Rick Scouffas profile photo

Feature Rating Comparison

Project Management

Front
6.3
Task Management
Front
7.0
Gantt Charts
Front
5.0
Scheduling
Front
6.0
Workflow Automation
Front
5.8
Mobile Access
Front
7.9
Search
Front
7.8
Visual planning tools
Front
5.0

Communication

Front
7.8
Chat
Front
8.0
Notifications
Front
7.0
Discussions
Front
6.0
Integrates with Gmail and Google Hangouts
Front
9.1
Integrates with Outlook
Front
9.0

File Sharing & Management

Front
9.5
Video files
Front
10.0
Audio files
Front
10.0
Access control
Front
8.0
Integrates with Google Drive
Front
10.0
Device sync
Front
9.5

Pros

  • I call them "sticky notes" but Front calls them Comments. It's a way to collaboratively make comments on messages sent to joint inboxes for folks to coordinate a response before it goes back to the sender.
  • When exchanging with someone using the Comments feature, someone can create a draft reply and then share it before it goes out. It also includes the typing indicator letting you know they are not just replying, but specifically working on a draft reply. These things are really great for individuals, or teams, that don't sit next to each other.
  • Tagging. It's a fairly simple concept, but very useful for classifying notes and being able to manage, what could be, a messy inbox. Additionally, the ability to have your own personal tags really allows the user to manage their own messages in a way that works best for them.
Rick Scouffas profile photo

Cons

  • I sometimes lose emails between support accounts and my own personal email in Front.
  • More reminders/updates on emails that sit for a period of time.
Tom Davies profile photo

Alternatives Considered

Front is a flexible and quickly growing tool that integrates with almost every system we use. Front have been our go-to support system since we started and will continue to be for the foreseeable future.
Tom Davies profile photo

Return on Investment

  • Saved our executive team considerable amount of time chasing support questions through different channels.
  • Gave our team clear accountability for who was lead on a support issue and how to escalate.
  • Customer regularly say our support is the best in the industry.
Tom Davies profile photo

Pricing Details

Front

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Front Editions & Modules
Front
Edition
Basic
$151
Premium
$291
Enterprise
$491
1. per user/month
Additional Pricing Details