Great tool to insure smooth team work
July 09, 2025

Great tool to insure smooth team work

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Front

Collaboration between teams mostly, it's much easier with Front because we can just reference threads, copy and paste IDs, tag people from different teams to colaborate on an email or project and move emails to different shared inboxes, that insure the topics stay organized and the communication with the client streamlined.Front Analytics is also a great tool to track team performance and goals.

Pros

  • Shared inboxes
  • Comment section so the people involved can discuss
  • Tag people from different teams
  • Front Analytics to track response times and team performance

Cons

  • The emails disappear from user's view when moving to a shared inbox they're not a part of
  • Change the privacy status of a tag after it was created (private/open)
  • Some threads Front can't identify the different email correctly, creating a very long email that's hard to ready.
  • Please remove the option to tag shared inboxes, that doesn't work properly but it's still an option
  • It improved really improved response time
  • Front helped with work between different teams
It might be a bit hard for some users to understand assigning and moving emails to and from inboxes. Other features are really easy to use such as snoozing (which I personally love), archiving, tagging and referencing threads.

Some disclaimers would be good so users can use the assigning and moving features in a more informed way.

Do you think Front delivers good value for the price?

Yes

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Front go as expected?

I wasn't involved with the implementation phase

Would you buy Front again?

Yes

I think Front is very useful for every company with multiple teams working together on different emails from clients.

Not so useful if a lot of different teams need to work on a request at the same time, because when an email is sitting in multiple shared inboxes things can get messy.
Also would not recommend for teams that work is individualized, as team work is the main point of Front.

Front Feature Ratings

Incident and problem management
8.3
Organize and prioritize service tickets
8
Subscription-based notifications
5
Ticket creation and submission
10
Ticket response
10
Self Help Community
8.0
External knowledge base
8
Multi-Channel Help
9.0
Customer portal
9
Email support
9

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