Fulcrum vs. Ideagen Quality Control

We use Fulcrum to record information about vehicles and our product in the field to ensure we have clean and organized records of work completed and issues encountered. This has unlocked immense value for us. It allows managers to review work to maintain high quality. Using Fulcrum has also allowed for large amounts of field data to be gathered and quickly transferred from our field team to our engineering team when necessary.

Incentivized

The software was very useful in assisting with our annual audit for our ISO 9001 audit. The auditor was impressed with our use of the software and how well we use it. It is extremely well suited for our needs. And had been a integral in maintaining all our documentation and changes.

Incentivized

• Notation of photographs.
• Consistency between field staff observations.
• Reduces report writing time.
• Near real time sharing of notes between field and office staff.

Incentivized

• Ensures all features are accounted for by highlighting features until they have been addressed.
• The process flow maps look amazing when exported to Excel

Incentivized

• Advanced features are not extremely intuitive for less technical audience.
• Must reassign records to a different user to discontinue an account.

Incentivized

• OCR extraction needs improvement, makes grammatical errors sometimes.
• The order of the bubble is hard to change, once bubbled
• When exporting the data, sometimes the same column gets repeated in AS9102 form 3.

Incentivized

This program is very user-friendly and all employees are able to easily use the features provided. The customer service provided also helps, because any issues with overall usability is easily resolved. All of the features are easy to use and understand. The mains issues with usability are in small glitches in the programming.

Incentivized

We previously used an in house created system and since moving to Ideagen Quality Control, things have moved forward in a much more efficient way.

Incentivized

• Manual data entry of collected field information is no longer required saving anywhere from 1 to 10 hours of tedious work and eliminating human error.
• Clients are impressed with our ability to use digital field notes and our ability to communicate in near real time which helps ensure client retention and expanding our envelope of work with them.
• Instead of spending time trying to find out what, why, where, and when a picture was taken the guess work is removed as photos are georeferenced and can be annotated in the field.

Incentivized

• this software has helped us to complete AS9102 forms faster
• Increased the sales of parts with FAIR and customer OTD
• The ROI was less than 6 months

Incentivized