Fullbay is cloud-based shop management software built specifically for heavy duty repair shops, from the company of the same name in Phoenix, that supports invoicing, electronic work authorization, parts management, and includes a customer portal.
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SOLIDWORKS
Score8.7 out of 10
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Dassault Systemes offers SOLIDWORKS, a computer-aided design (CAD) system for education and manufacturing supporting 2D or 3D design, electrical design, simulations, and product development with collaboration tools.
Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval. Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As a mechanical engineer, it is one of the best tools to just start modeling and engineering with. The UI tools are intuitive and engineering analysis such Mold Analysis, FEA, are great! Other 3D CAD modeling tools have a longer learning curve to master. All in all, if you're not planning to design an entire airplane with large assembly files, then Solidworks is your tool!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.
The collaborative work environment is a cool and useful feature where groups of people can work on the same model at the same time, and SOLIDWORKS ensures that you don't overwrite each other's work.
The ease and amount of customization options are very useful for creating a personalized and intuitive user interface, whether SOLIDWORKS is your native CAD package or not.
It is very easy to quickly edit a model you have already created. The software allows sketch and feature editing without having to take the time to actually enter the sketch/feature environment.
The use of configurations and configurations-specific dimensions in the same sketch is very useful for creating different forms of the same part
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.
Save DWG 2D files in inches or metric easily, defaults to metric and has to be manually converted to inches
When using the sketch feature, the ability to disable ALL references. If I don't know the exact shape and I want to draw/adapt my design, it harshly interprets the references which have no value to me. The easiest exact is to think about when you have a Microsoft Word document that has a lot of formatting, photos, tabs, etc. If you accidentally hit the "enter" key, you can explode the formatting and everything goes crazy. SW does this to me, I just want to "doodle" my sketches, edit/delete/etc and not be bound by arbitrary references.
For the sketch feature, ability to use a DraftSight plugin of some sort. I'm super fast in DS, if I could draw using the commands in SW then I would probably never open DS again and convert to SW full time. Currently, I only use SW as a way to convert 3D files so I can build everything in DraftSight.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fullbay is very user friendly, well organized and intuitive. New users have caught on with only a few hours training. Techs are able to navigate thru there service orders with ease, even without a computer background.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have been using SOLIDWORKS for around 12 years as of writing this review, so have learned where most things are and how they work. When first starting out it was quite daunting, but the interface is well laid out with like functions near each other which made finding new functions relatively easy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fullbay support is excellent. Front end training was well presented and organized well. As we started using Fullbay support was a phone call or email away. Once training was completed the support team was ready to help with any challenges. If we found a glitch or issue using the program, one email and someone was on it to fix our issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have an unusual arrangement. We don’t pay for support, but we’re partnered with a VAR for second-tier support.
I work with other users if I have questions but when we’ve had to ask the VAR, they always have answers. It appears that all of the VARs have access to a support platform from DS SOLIDWORKS that helps them answer most questions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Onshape is a direct competitor. It has great entry level pricing and it is easy to access with no installation required. Being a web based app there is sometime some lag being based in NZ. Management also have concerns over where the data is stored on the cloud. With SW we can control where it is stored
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our shop had 4 tech producing 100 ttl hours / week. After implementing and understanding how to use Fullbay, we have been able to increase those numbers to 7 techs producing 250 ttl hours / week. All the while we are still using the same amount of office personal.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
