TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gather

    Score8.6 out of 10
    N/AGather is a web-based video call platform, building virtual spaces for people to live and interact more effectively online. They combine video-calling with a 2D map, letting you walk around and talk to the other people right next to you. Their creation tools allow you to make custom, interactive spaces.

    $0

    per month

    Google Hangouts (Classic)

    Score8.3 out of 10
    N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
    Pricing
    GatherGoogle Hangouts (Classic)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GatherGoogle Hangouts (Classic)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    GatherGoogle Hangouts (Classic)
    Considered Both Products
    Gather Presence Inc.
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    44 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    46 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    47 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    31 Answers
    Implementation went as expected
    No answers on this topic
    98%
    Implementation went as expected
    41 Answers
    Features
    GatherGoogle Hangouts (Classic)
    Cloud PBX
    Comparison of Cloud PBX features of Gather Town and Google Hangouts (Classic)
    Feature
    Gather Town
    -
    Ratings
    Google Hangouts (Classic)
    6.3
    57 Ratings
    23% below category average
    Hosted PBX00 Ratings6.915 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.725 Ratings
    User templates00 Ratings5.022 Ratings
    Call reports00 Ratings9.034 Ratings
    Directory of employee names00 Ratings3.045 Ratings
    Call Management
    Comparison of Call Management features of Gather Town and Google Hangouts (Classic)
    Feature
    Gather Town
    -
    Ratings
    Google Hangouts (Classic)
    8.0
    66 Ratings
    3% below category average
    Answering rules00 Ratings8.033 Ratings
    Call recording00 Ratings7.937 Ratings
    Call park00 Ratings7.018 Ratings
    Call screening00 Ratings9.036 Ratings
    Message alerts00 Ratings8.058 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Gather Town and Google Hangouts (Classic)
    Feature
    Gather Town
    -
    Ratings
    Google Hangouts (Classic)
    8.6
    84 Ratings
    8% above category average
    Video conferencing00 Ratings9.079 Ratings
    Audio conferencing00 Ratings9.079 Ratings
    Video screen sharing00 Ratings7.148 Ratings
    Instant messaging00 Ratings9.052 Ratings
    Mobile apps
    Comparison of Mobile apps features of Gather Town and Google Hangouts (Classic)
    Feature
    Gather Town
    -
    Ratings
    Google Hangouts (Classic)
    8.0
    85 Ratings
    2% above category average
    Mobile app for iOS00 Ratings8.173 Ratings
    Mobile app for Android00 Ratings8.071 Ratings
    Best Alternatives
    GatherGoogle Hangouts (Classic)
    Small Businesses
    No answers on this topic
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    No answers on this topic
    Fuze
    Score8.2 out of 10
    Enterprises
    No answers on this topic
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GatherGoogle Hangouts (Classic)
    Likelihood to Recommend
    8.3
    (4 ratings)
    8.0
    (91 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    7.7
    (3 ratings)
    8.0
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (36 ratings)
    User Testimonials
    GatherGoogle Hangouts (Classic)
    Likelihood to Recommend
    Gather Presence Inc.
    Gather is best used as a company hub and a place to get a sense of fellow staff members' activity. It lets staff express themselves with their own space. It's also great for impromptu or quick meetings. Gather does not replace more serious meeting tools like Zoom or Google Meet. It's had a difficult transition to its version 2 with missing features, but they are working on it and improving quickly. Some staff may not enjoy the video game look or having to show up in the app.
    Incentivized
    Read full review
    Discontinued Products
    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Incentivized
    Read full review
    Pros
    Gather Presence Inc.
    • alert for messages
    • Being able to have several spaces for communication for free
    • constant updates
    Incentivized
    Read full review
    Discontinued Products
    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Incentivized
    Read full review
    Cons
    Gather Presence Inc.
    • Some people have trouble finding the controls the first time
    • I use Gather Town during my training sessions with Zoom. A direct link to Gather Town woiuld be nice,
    • Being able to integrate Gather Town IN zoom would be amazing.
    • When people interact in a small group, a larger icone with their face would be nice
    Incentivized
    Read full review
    Discontinued Products
    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Incentivized
    Read full review
    Usability
    Gather Presence Inc.
    Overall, it's great to use. There is a slight learning curve for staff who are unfamiliar with video game mechanics (Moving around a virtual world, managing their view), but most learned very quickly. Meetings generally just work and are quick to connect; however, video quality is often lower than in other conferencing apps.
    Incentivized
    Read full review
    Discontinued Products
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
    Incentivized
    Read full review
    Support Rating
    Gather Presence Inc.
    No answers on this topic
    Discontinued Products
    Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
    Incentivized
    Read full review
    Alternatives Considered
    Gather Presence Inc.
    Pretty easy to use. This is the ONE criterion I go by when ai try a new app. Some participants had some problems using the app in the first few minutes but after this, they really enjoyed the tool. Compared with the other interactive app I used, the learning curve was very short. So overall, Gather Town is one of the app I got back to.
    Incentivized
    Read full review
    Discontinued Products
    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Incentivized
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    Return on Investment
    Gather Presence Inc.
    • Considerable money savings since it has a free tier option
    • When required, a space for more than 100 people is contracted and we can canceled immediately.
    • social events have been carried out virtually thanks to this tool
    Incentivized
    Read full review
    Discontinued Products
    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Incentivized
    Read full review
    ScreenShots