TrustRadius
One tool for all the platforms and an entire world of users to Hangout
https://www.trustradius.com/voipGoogle HangoutsUnspecified8.3407101
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September 05, 2019

One tool for all the platforms and an entire world of users to Hangout

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Hangouts

It's being used as "the communication tool" for the entire company, an Argentinian software company. There are no phones, only Gsuite tools, and Hangouts is used to chat, call, video call and not only with company employees but also with external participants as well, because most people have already a Google account and probably even experience with the tool itself, making the whole process easier.
  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
  • You may find a low video quality comparing with other tools and pointing specifically to video calls.
  • It's not the lightest chat tool, it's phone app is rather slow.
  • The way it handles group chats is not my favorite.
  • Hangouts provides a cost-transparent worldwide communication tool, having no hidden cost issues no matter where you are or need to be around the globe, as long as you have an internet connection. This allows having employees around the world, working in remote offices or from their homes, with the same experience as someone on the company's headquarters.
  • The interaction with all mobile tools makes it part of a very productive suite and helps improve and maintain productivity across all staff.
  • It helped to reduce the deployment time for any new facility or office location in nearly 75%, due to its ease of use when it comes to set up the communication infrastructure.
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.
Once you are setted up, you have almost all actual communication methods available in one tool
My experience has not been the greatest one of all, but it has been pretty good anyway. I have found a lot of documentation online regarding features, interactions or technical problems and it's resolutions or workarounds, but not always had the human Technical Assistance Center experience I would like to have for a company's communications platform.
The cost-benefit ratio has no point of comparison between one and another. At the time of evaluation, Skype (free account) of course was very limited compared to almost any other service paid account, and Skype for Business was too expensive for the benefits and/or tools it offers.
On the other hand, the overall evaluation of the Google Suite Tools (user administration, deployment scenarios for previous and new users, etc.), left no doubts regarding what was the correct choice to make.
It's really great with almost any tech-related person and tech company, especially small and medium-sized ones, with less infrastructure and lighter regulations for cloud services. It's very easy to deploy and administrate, and it's very well complimented with all other Google tools.

It may be generationally disliked because it's a modern tool but not the most popular one, so maybe some people won´t find it intuitive and/or won´t prefer it.

Google Hangouts Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
7
Call reports
Not Rated
Directory of employee names
9
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
9
Video conferencing
6
Audio conferencing
7
Video screen sharing
6
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
9