TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gavel

    Score10 out of 10
    N/AGavel, formerly Documate, is a document automation software company headquartered in San Francisco that enables users to turn frequently used templates into intelligent workflows and client-facing legal applications.

    $99

    per month

    SurveySparrow

    Score9 out of 10
    N/ASurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.

    $19

    per month 5000 Responses

    Pricing
    GavelSurveySparrow
    Editions & Modules
    Lite
    $99
    per month
    Standard
    $199
    per month
    Enterprise
    Custom
    Basic
    $19
    per month 5000 Responses
    Essentials
    $49
    per month 15000 responses
    360 Assessments Basic
    $59
    Per Subject Billed Yearly For upto 100 Subjects
    Business
    $99
    per month 100000 responses
    CX Basic
    $199
    per month 100000 responses
    Offerings
    Pricing Offerings
    GavelSurveySparrow
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts available for annual plans.—
    More Pricing Information
    Best Alternatives
    GavelSurveySparrow
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    Formstack for Salesforce
    Score7.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Formstack for Salesforce
    Score7.1 out of 10
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    Conga Composer
    Score7.9 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    GavelSurveySparrow
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    GavelSurveySparrow
    Likelihood to Recommend
    Gavel (Documate, Inc.)
    Windows or Mac works well, and making client-based documents is flawless because of its customization ability.
    Incentivized
    Read full review
    SurveySparrow
    Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
    Read full review
    Pros
    Gavel (Documate, Inc.)
    • More control over our data
    • Ability to customize it as per our needs
    • Cross platform work like Windows and Mac is good
    Incentivized
    Read full review
    SurveySparrow
    • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
    • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
    • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
    • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
    • Customer support is very responsive.
    Incentivized
    Read full review
    Cons
    Gavel (Documate, Inc.)
    • Adding more examples for help
    • Nothing more as it is such a good software
    Incentivized
    Read full review
    SurveySparrow
    • Add custom CSS for Premium plan.
    Incentivized
    Read full review
    Usability
    Gavel (Documate, Inc.)
    No answers on this topic
    SurveySparrow
    User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
    Read full review
    Support Rating
    Gavel (Documate, Inc.)
    No answers on this topic
    SurveySparrow
    The support team is just a call away and also provides email support.
    Read full review
    Alternatives Considered
    Gavel (Documate, Inc.)
    Easy to use as GUI is very user-friendly and meets all the expectations of someone who needs to take care of their documents.
    Incentivized
    Read full review
    SurveySparrow
    We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
    Incentivized
    Read full review
    Return on Investment
    Gavel (Documate, Inc.)
    • Small monthly fee, so it's a budget-friendly software
    • Keeping all the data and having control over it
    Incentivized
    Read full review
    SurveySparrow
    • Very simple and intuitive interface.
    • Easy to set-up and use - pays off quickly.
    Incentivized
    Read full review
    ScreenShots