Item: SurveySparrow
Rating: 10
Author: rohit bagdi

Overall Satisfaction with SurveySparrow

Use Cases and Deployment Scope

We used SurveySparrow to know the pulse of our business (whether our clients were happy or not with our services.) We created customized surveys catered to different services mainly banking and IT-related surveys which we provided, SurveySparrow allowed us to use multiple-choice questions along with open-ended questions, and help us stay ahead in the competition.

Pros and Cons

Pros

Creates customized questions
Multiple options for answering survey
You can add your company's logo so that the survey seems more authentic

Cons

I found it working perfectly well

Return on Investment

The clients felt like they have been heard.
We got a clear objective on what we have to work on and what we were good at.

Alternatives Considered

SurveyMonkey and Google Surveys

Key Insights

Do you think SurveySparrow delivers good value for the price?

Yes

Are you happy with SurveySparrow's feature set?

Yes

Did SurveySparrow live up to sales and marketing promises?

Yes

Did implementation of SurveySparrow go as expected?

Yes

Would you buy SurveySparrow again?

Yes

Other Software Used

Flutter, by Google, Angular Feature Flags, ChiroFusion

Usability

User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.

Support Rating

The support team is just a call away and also provides email support.

Likelihood to Recommend

Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.

SurveySparrow Feature Ratings

Comments

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