GDS Ware Asset Management vs. KronoDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GDS Ware Asset Management
Score 0.0 out of 10
N/A
GDS Ware in Houston offers their Asset Management software solution to oil and gas companies, for minimizing loss and ensuring optimal operational functioning and reducing OPEX.N/A
KronoDesk
Score 6.9 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$190.99
per month 3 concurrent users (minimum)
Pricing
GDS Ware Asset ManagementKronoDesk
Editions & Modules
No answers on this topic
Cloud
$63.66 per
per month per concurrent user
Download
$633.66
per year per concurrent user
Offerings
Pricing Offerings
GDS Ware Asset ManagementKronoDesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual billing on cloud plans. Discount available for volume of concurrent users. 3 concurrent user minimum.
More Pricing Information
Community Pulse
GDS Ware Asset ManagementKronoDesk
Features
GDS Ware Asset ManagementKronoDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GDS Ware Asset Management
-
Ratings
KronoDesk
8.2
1 Ratings
0% above category average
Organize and prioritize service tickets00 Ratings8.21 Ratings
Expert directory00 Ratings8.21 Ratings
Subscription-based notifications00 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings8.21 Ratings
Ticket creation and submission00 Ratings8.21 Ratings
Ticket response00 Ratings8.21 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
GDS Ware Asset Management
-
Ratings
KronoDesk
8.2
1 Ratings
2% above category average
External knowledge base00 Ratings8.21 Ratings
Internal knowledge base00 Ratings8.21 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
GDS Ware Asset Management
-
Ratings
KronoDesk
8.4
1 Ratings
5% above category average
Customer portal00 Ratings8.21 Ratings
IVR00 Ratings8.21 Ratings
Social integration00 Ratings8.21 Ratings
Email support00 Ratings9.11 Ratings
Help Desk CRM integration00 Ratings8.21 Ratings
Best Alternatives
GDS Ware Asset ManagementKronoDesk
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises

No answers on this topic

SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GDS Ware Asset ManagementKronoDesk
Likelihood to Recommend
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
GDS Ware Asset ManagementKronoDesk
Likelihood to Recommend
GDS Ware
No answers on this topic
Inflectra Corporation
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Read full review
Pros
GDS Ware
No answers on this topic
Inflectra Corporation
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Read full review
Cons
GDS Ware
No answers on this topic
Inflectra Corporation
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Read full review
Alternatives Considered
GDS Ware
No answers on this topic
Inflectra Corporation
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Read full review
Return on Investment
GDS Ware
No answers on this topic
Inflectra Corporation
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Read full review
ScreenShots

KronoDesk Screenshots

Screenshot of an example dashboard.Screenshot of the knowledge base.Screenshot of the reporting interface.Screenshot of the support forums.