Genesys Cloud CX vs. ICR Evolution
Genesys Cloud CX vs. ICR Evolution
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A |
Genesys Cloud CX | ICR Evolution | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | Pay as you go based on agents concurrently connected. Pay monthly. | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | ICR Evolution | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Genesys Cloud CX | ICR Evolution | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Genesys Cloud CX | ICR Evolution | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | ICR Evolution | |
---|---|---|
Likelihood to Recommend | 8.6 (407 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | ICR Evolution | |
---|---|---|
Likelihood to Recommend | Genesys | ICR Evolution No answers on this topic |
Pros | Genesys | ICR Evolution No answers on this topic |
Cons | Genesys | ICR Evolution No answers on this topic |
Likelihood to Renew | Genesys | ICR Evolution No answers on this topic |
Usability | Genesys | ICR Evolution No answers on this topic |
Reliability and Availability | Genesys | ICR Evolution No answers on this topic |
Performance | Genesys | ICR Evolution No answers on this topic |
Support Rating | Genesys | ICR Evolution No answers on this topic |
In-Person Training | Genesys | ICR Evolution No answers on this topic |
Online Training | Genesys | ICR Evolution No answers on this topic |
Implementation Rating | Genesys | ICR Evolution No answers on this topic |
Alternatives Considered | Genesys | ICR Evolution No answers on this topic |
Contract Terms and Pricing Model | Genesys | ICR Evolution No answers on this topic |
Scalability | Genesys | ICR Evolution No answers on this topic |
Professional Services | Genesys | ICR Evolution No answers on this topic |
Return on Investment | Genesys | ICR Evolution No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |