Genesys Cloud CX vs. Infinity Telecom
Genesys Cloud CX vs. Infinity Telecom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Infinity Telecom | N/A | Infinity Telecom s.r.o. is licensed telecom operator in Czech Republic engaged in traffic exchange with partners globally (premium and wholesale termination). They offer solutions in the areas of data storage and transmission, IP and classical telephony, Internet access, content delivery, colocation and other telecommunication services in several countries. They offer solutions in the areas: - Global voice services (SIP trunking, DID numbers) - IP transit - Hosting services… | N/A |
Genesys Cloud CX | Infinity Telecom | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Infinity Telecom | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Infinity Telecom | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Infinity Telecom | |
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Likelihood to Recommend | 8.6 (412 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Infinity Telecom | |
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Likelihood to Recommend | Genesys | Infinity Telecom No answers on this topic |
Pros | Genesys | Infinity Telecom No answers on this topic |
Cons | Genesys | Infinity Telecom No answers on this topic |
Likelihood to Renew | Genesys | Infinity Telecom No answers on this topic |
Usability | Genesys | Infinity Telecom No answers on this topic |
Reliability and Availability | Genesys | Infinity Telecom No answers on this topic |
Performance | Genesys | Infinity Telecom No answers on this topic |
Support Rating | Genesys | Infinity Telecom No answers on this topic |
In-Person Training | Genesys | Infinity Telecom No answers on this topic |
Online Training | Genesys | Infinity Telecom No answers on this topic |
Implementation Rating | Genesys | Infinity Telecom No answers on this topic |
Alternatives Considered | Genesys | Infinity Telecom No answers on this topic |
Contract Terms and Pricing Model | Genesys | Infinity Telecom No answers on this topic |
Scalability | Genesys | Infinity Telecom No answers on this topic |
Professional Services | Genesys | Infinity Telecom No answers on this topic |
Return on Investment | Genesys | Infinity Telecom No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |