Genesys Cloud CX vs. Knexus Platform
Genesys Cloud CX vs. Knexus Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Knexus Platform | Enterprise companies (1,001+ employees) | Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. According to the vendor, Knexus increases conversion, loyalty and sales. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office… | N/A |
Genesys Cloud CX | Knexus Platform | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Knexus Platform | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Genesys Cloud CX | Knexus Platform | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Genesys Cloud CX | Knexus Platform | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Knexus Platform | |
---|---|---|
Likelihood to Recommend | 8.6 (407 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Knexus Platform | |
---|---|---|
Likelihood to Recommend | Genesys | Knexus Group Limited No answers on this topic |
Pros | Genesys | Knexus Group Limited No answers on this topic |
Cons | Genesys | Knexus Group Limited No answers on this topic |
Likelihood to Renew | Genesys | Knexus Group Limited No answers on this topic |
Usability | Genesys | Knexus Group Limited No answers on this topic |
Reliability and Availability | Genesys | Knexus Group Limited No answers on this topic |
Performance | Genesys | Knexus Group Limited No answers on this topic |
Support Rating | Genesys | Knexus Group Limited No answers on this topic |
In-Person Training | Genesys | Knexus Group Limited No answers on this topic |
Online Training | Genesys | Knexus Group Limited No answers on this topic |
Implementation Rating | Genesys | Knexus Group Limited No answers on this topic |
Alternatives Considered | Genesys | Knexus Group Limited No answers on this topic |
Contract Terms and Pricing Model | Genesys | Knexus Group Limited No answers on this topic |
Scalability | Genesys | Knexus Group Limited No answers on this topic |
Professional Services | Genesys | Knexus Group Limited No answers on this topic |
Return on Investment | Genesys | Knexus Group Limited No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | Knexus Platform Screenshots |