Genesys Cloud CX vs. LumenVox Automatic Speech Recognition (ASR)
Genesys Cloud CX vs. LumenVox Automatic Speech Recognition (ASR)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
LumenVox Automatic Speech Recognition (ASR) | N/A | LumenVox boasts 20 years of voice technology and delivers a speech offering that supports voice experiences that not only understand what is being said, but also identify who is saying it. LumenVox gives companies the ability to integrate applications in any environment – on-premise, multi-cloud, or a hybrid model. LumenVox states they can deploy new language models in an average of 60 days or less, where most providers require six months or… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | LumenVox Automatic Speech Recognition (ASR) | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | LumenVox Automatic Speech Recognition (ASR) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | RingCentral Contact Center Score 7.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Verint Speech Analytics Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | LumenVox Automatic Speech Recognition (ASR) | |
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Likelihood to Recommend | 8.6 (412 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | LumenVox Automatic Speech Recognition (ASR) | |
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Likelihood to Recommend | Genesys | LumenVox No answers on this topic |
Pros | Genesys | LumenVox No answers on this topic |
Cons | Genesys | LumenVox No answers on this topic |
Likelihood to Renew | Genesys | LumenVox No answers on this topic |
Usability | Genesys | LumenVox No answers on this topic |
Reliability and Availability | Genesys | LumenVox No answers on this topic |
Performance | Genesys | LumenVox No answers on this topic |
Support Rating | Genesys | LumenVox No answers on this topic |
In-Person Training | Genesys | LumenVox No answers on this topic |
Online Training | Genesys | LumenVox No answers on this topic |
Implementation Rating | Genesys | LumenVox No answers on this topic |
Alternatives Considered | Genesys | LumenVox No answers on this topic |
Contract Terms and Pricing Model | Genesys | LumenVox No answers on this topic |
Scalability | Genesys | LumenVox No answers on this topic |
Professional Services | Genesys | LumenVox No answers on this topic |
Return on Investment | Genesys | LumenVox No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | LumenVox Automatic Speech Recognition (ASR) Screenshots |