Genesys Cloud CX vs. MindTitan
Genesys Cloud CX vs. MindTitan
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
MindTitan | N/A | MindTitan implements AI and Machine Learning solutions that perform simple tasks for users, to allow them to concentrate on the most important tasks and improve customers’ experience. Specifically, they offer advanced AI chatbot and callbot for customer service designed to resolve clients' issues without interactions with actual representatives. The system runs a company-specific natural language processing model that supports local languages, though the tool offers more than automating… | N/A |
Genesys Cloud CX | MindTitan | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | MindTitan | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | MindTitan | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | MindTitan | |
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Likelihood to Recommend | 8.6 (415 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | MindTitan | |
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Likelihood to Recommend | Genesys | MindTitan No answers on this topic |
Pros | Genesys | MindTitan No answers on this topic |
Cons | Genesys | MindTitan No answers on this topic |
Likelihood to Renew | Genesys | MindTitan No answers on this topic |
Usability | Genesys | MindTitan No answers on this topic |
Reliability and Availability | Genesys | MindTitan No answers on this topic |
Performance | Genesys | MindTitan No answers on this topic |
Support Rating | Genesys | MindTitan No answers on this topic |
In-Person Training | Genesys | MindTitan No answers on this topic |
Online Training | Genesys | MindTitan No answers on this topic |
Implementation Rating | Genesys | MindTitan No answers on this topic |
Alternatives Considered | Genesys | MindTitan No answers on this topic |
Contract Terms and Pricing Model | Genesys | MindTitan No answers on this topic |
Scalability | Genesys | MindTitan No answers on this topic |
Professional Services | Genesys | MindTitan No answers on this topic |
Return on Investment | Genesys | MindTitan No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | MindTitan Screenshots |