Genesys Cloud CX vs. NAVOMI CRM Connect
Genesys Cloud CX vs. NAVOMI CRM Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
NAVOMI CRM Connect | N/A | NAVOMI developed CRM connectors embedded into contact centers’ platforms like LivePerson’s Conversational Cloud and Twilio Flex. CRM Connect integration and communication between contact center platforms and various CRM systems. This means that all the information the agent needs is available in the same place. | N/A |
Genesys Cloud CX | NAVOMI CRM Connect | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | NAVOMI CRM Connect | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Genesys Cloud CX | NAVOMI CRM Connect | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Genesys Cloud CX | NAVOMI CRM Connect | |
---|---|---|
Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | NAVOMI CRM Connect | |
---|---|---|
Likelihood to Recommend | 8.6 (415 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | NAVOMI CRM Connect | |
---|---|---|
Likelihood to Recommend | Genesys | NAVOMI No answers on this topic |
Pros | Genesys | NAVOMI No answers on this topic |
Cons | Genesys | NAVOMI No answers on this topic |
Likelihood to Renew | Genesys | NAVOMI No answers on this topic |
Usability | Genesys | NAVOMI No answers on this topic |
Reliability and Availability | Genesys | NAVOMI No answers on this topic |
Performance | Genesys | NAVOMI No answers on this topic |
Support Rating | Genesys | NAVOMI No answers on this topic |
In-Person Training | Genesys | NAVOMI No answers on this topic |
Online Training | Genesys | NAVOMI No answers on this topic |
Implementation Rating | Genesys | NAVOMI No answers on this topic |
Alternatives Considered | Genesys | NAVOMI No answers on this topic |
Contract Terms and Pricing Model | Genesys | NAVOMI No answers on this topic |
Scalability | Genesys | NAVOMI No answers on this topic |
Professional Services | Genesys | NAVOMI No answers on this topic |
Return on Investment | Genesys | NAVOMI No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |