Genesys Cloud CX vs. Neuro.net
Genesys Cloud CX vs. Neuro.net
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Neuro.net | N/A | Conversational AI to boost operational efficiency and deliver a better customer experience. An AI-fueled contact center virtual agents designed to sound indistinguishable from humans. The vendor states their virtual agents are able to support complex conversations and mimic emotions. In 300 million dialogues, 99% of respondents did not recognize the customer service agent as being an AI-driven virtual agent. The solution aims to help businesses worldwide improve and scale their… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Neuro.net | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Neuro.net | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | ZoomInfo Chat Score 9.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Neuro.net | |
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Likelihood to Recommend | 8.6 (414 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Neuro.net | |
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Likelihood to Recommend | Genesys | Neuro.net No answers on this topic |
Pros | Genesys | Neuro.net No answers on this topic |
Cons | Genesys | Neuro.net No answers on this topic |
Likelihood to Renew | Genesys | Neuro.net No answers on this topic |
Usability | Genesys | Neuro.net No answers on this topic |
Reliability and Availability | Genesys | Neuro.net No answers on this topic |
Performance | Genesys | Neuro.net No answers on this topic |
Support Rating | Genesys | Neuro.net No answers on this topic |
In-Person Training | Genesys | Neuro.net No answers on this topic |
Online Training | Genesys | Neuro.net No answers on this topic |
Implementation Rating | Genesys | Neuro.net No answers on this topic |
Alternatives Considered | Genesys | Neuro.net No answers on this topic |
Contract Terms and Pricing Model | Genesys | Neuro.net No answers on this topic |
Scalability | Genesys | Neuro.net No answers on this topic |
Professional Services | Genesys | Neuro.net No answers on this topic |
Return on Investment | Genesys | Neuro.net No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | Neuro.net Screenshots |