Genesys Cloud CX vs. OpenText Qfiniti
Genesys Cloud CX vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
Genesys Cloud CX | OpenText Qfiniti | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | OpenText Qfiniti | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Cloud CX | OpenText Qfiniti | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | OpenText Qfiniti | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | OpenText Qfiniti | |
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Likelihood to Recommend | 8.6 (412 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | OpenText Qfiniti | |
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Likelihood to Recommend | Genesys | OpenText No answers on this topic |
Pros | Genesys | OpenText No answers on this topic |
Cons | Genesys | OpenText No answers on this topic |
Likelihood to Renew | Genesys | OpenText No answers on this topic |
Usability | Genesys | OpenText No answers on this topic |
Reliability and Availability | Genesys | OpenText No answers on this topic |
Performance | Genesys | OpenText No answers on this topic |
Support Rating | Genesys | OpenText No answers on this topic |
In-Person Training | Genesys | OpenText No answers on this topic |
Online Training | Genesys | OpenText No answers on this topic |
Implementation Rating | Genesys | OpenText No answers on this topic |
Alternatives Considered | Genesys | OpenText No answers on this topic |
Contract Terms and Pricing Model | Genesys | OpenText No answers on this topic |
Scalability | Genesys | OpenText No answers on this topic |
Professional Services | Genesys | OpenText No answers on this topic |
Return on Investment | Genesys | OpenText No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |