Genesys Cloud CX vs. Opinsta
Genesys Cloud CX vs. Opinsta
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Opinsta | N/A | Opista is a customer experience management solution. It focuses on collecting customer data and feedback. The platform organizes this information to provide a complete single customer view, fuel personalisation, and drive brand strategy around actionable data. Users can unify and manage customer feedback across multiple brands, products or services. Each organization's feedback portal is private, branded, and cloud-based. | N/A |
Genesys Cloud CX | Opinsta | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Opinsta | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Opinsta | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Opinsta | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Opinsta | |
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Likelihood to Recommend | Genesys | Opinsta No answers on this topic |
Pros | Genesys | Opinsta No answers on this topic |
Cons | Genesys | Opinsta No answers on this topic |
Likelihood to Renew | Genesys | Opinsta No answers on this topic |
Usability | Genesys | Opinsta No answers on this topic |
Reliability and Availability | Genesys | Opinsta No answers on this topic |
Performance | Genesys | Opinsta No answers on this topic |
Support Rating | Genesys | Opinsta No answers on this topic |
In-Person Training | Genesys | Opinsta No answers on this topic |
Online Training | Genesys | Opinsta No answers on this topic |
Implementation Rating | Genesys | Opinsta No answers on this topic |
Alternatives Considered | Genesys | Opinsta No answers on this topic |
Contract Terms and Pricing Model | Genesys | Opinsta No answers on this topic |
Scalability | Genesys | Opinsta No answers on this topic |
Professional Services | Genesys | Opinsta No answers on this topic |
Return on Investment | Genesys | Opinsta No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |