Genesys Cloud CX vs. ORAI Robotics
Genesys Cloud CX vs. ORAI Robotics
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
ORAI Robotics | N/A | ORAI is a conversational AI platform that engages customers and offers actionable insights to businesses to create more personalized, richer experiences day and night. ORAI helps users obtain WhatsApp Business API with verified ‘Green Badge’ and implement a WhatsApp AI chatbot across all channels such as chat, digital ads, messaging, social, email, SMS, and website. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | ORAI Robotics | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | ORAI Robotics | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | ORAI Robotics | |
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Likelihood to Recommend | 8.6 (415 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.0 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | ORAI Robotics | |
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Likelihood to Recommend | Genesys | ORAI Robotics No answers on this topic |
Pros | Genesys | ORAI Robotics No answers on this topic |
Cons | Genesys | ORAI Robotics No answers on this topic |
Likelihood to Renew | Genesys | ORAI Robotics No answers on this topic |
Usability | Genesys | ORAI Robotics No answers on this topic |
Reliability and Availability | Genesys | ORAI Robotics No answers on this topic |
Performance | Genesys | ORAI Robotics No answers on this topic |
Support Rating | Genesys | ORAI Robotics No answers on this topic |
In-Person Training | Genesys | ORAI Robotics No answers on this topic |
Online Training | Genesys | ORAI Robotics No answers on this topic |
Implementation Rating | Genesys | ORAI Robotics No answers on this topic |
Alternatives Considered | Genesys | ORAI Robotics No answers on this topic |
Contract Terms and Pricing Model | Genesys | ORAI Robotics No answers on this topic |
Scalability | Genesys | ORAI Robotics No answers on this topic |
Professional Services | Genesys | ORAI Robotics No answers on this topic |
Return on Investment | Genesys | ORAI Robotics No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |