Genesys Cloud CX vs. Ozonetel
Genesys Cloud CX vs. Ozonetel
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Ozonetel | N/A | Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns. | $30 per month per user |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Ozonetel | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Ozonetel | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Ozonetel | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Ozonetel | |
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Likelihood to Recommend | Genesys | Ozonetel Communications No answers on this topic |
Pros | Genesys | Ozonetel Communications No answers on this topic |
Cons | Genesys | Ozonetel Communications No answers on this topic |
Likelihood to Renew | Genesys | Ozonetel Communications No answers on this topic |
Usability | Genesys | Ozonetel Communications No answers on this topic |
Reliability and Availability | Genesys | Ozonetel Communications No answers on this topic |
Performance | Genesys | Ozonetel Communications No answers on this topic |
Support Rating | Genesys | Ozonetel Communications No answers on this topic |
In-Person Training | Genesys | Ozonetel Communications No answers on this topic |
Online Training | Genesys | Ozonetel Communications No answers on this topic |
Implementation Rating | Genesys | Ozonetel Communications No answers on this topic |
Alternatives Considered | Genesys | Ozonetel Communications No answers on this topic |
Contract Terms and Pricing Model | Genesys | Ozonetel Communications No answers on this topic |
Scalability | Genesys | Ozonetel Communications No answers on this topic |
Professional Services | Genesys | Ozonetel Communications No answers on this topic |
Return on Investment | Genesys | Ozonetel Communications No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |