Genesys Cloud CX vs. Pointel Survey360
Genesys Cloud CX vs. Pointel Survey360
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Pointel Survey360 | N/A | Pointel Survey360 enables users to create and conduct surveys to obtain customer feedback and capture customer experience data. This supports the acquisition of truthful, in-depth information on customer expectations and contact center operations that can be analyzed quickly and leveraged to gain and retain customers. Captures customer data along with feedback. It captures customer response via speech or DTMF and passes data to SFDC/Oracle Service Cloud. Creates,… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Pointel Survey360 | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Pointel Survey360 | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Pointel Survey360 | |
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Likelihood to Recommend | 8.6 (414 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Pointel Survey360 | |
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Likelihood to Recommend | Genesys | Pointel No answers on this topic |
Pros | Genesys | Pointel No answers on this topic |
Cons | Genesys | Pointel No answers on this topic |
Likelihood to Renew | Genesys | Pointel No answers on this topic |
Usability | Genesys | Pointel No answers on this topic |
Reliability and Availability | Genesys | Pointel No answers on this topic |
Performance | Genesys | Pointel No answers on this topic |
Support Rating | Genesys | Pointel No answers on this topic |
In-Person Training | Genesys | Pointel No answers on this topic |
Online Training | Genesys | Pointel No answers on this topic |
Implementation Rating | Genesys | Pointel No answers on this topic |
Alternatives Considered | Genesys | Pointel No answers on this topic |
Contract Terms and Pricing Model | Genesys | Pointel No answers on this topic |
Scalability | Genesys | Pointel No answers on this topic |
Professional Services | Genesys | Pointel No answers on this topic |
Return on Investment | Genesys | Pointel No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |