Genesys Cloud CX vs. ProProfs Chat
Genesys Cloud CX vs. ProProfs Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
ProProfs Chat | N/A | ProProfs Chat is a solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. ProProfs provides an easy, quick way to engage with website visitors, letting a business monitor their visitor activity - see what visitors are browsing, answer their questions in real-time, resolve their problems and much more. The tool… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $29 | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | ProProfs Chat | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | ProProfs Chat | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | ProProfs Chat | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | ProProfs Chat | |
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Likelihood to Recommend | Genesys | ProProfs No answers on this topic |
Pros | Genesys | ProProfs No answers on this topic |
Cons | Genesys | ProProfs No answers on this topic |
Likelihood to Renew | Genesys | ProProfs No answers on this topic |
Usability | Genesys | ProProfs No answers on this topic |
Reliability and Availability | Genesys | ProProfs No answers on this topic |
Performance | Genesys | ProProfs No answers on this topic |
Support Rating | Genesys | ProProfs No answers on this topic |
In-Person Training | Genesys | ProProfs No answers on this topic |
Online Training | Genesys | ProProfs No answers on this topic |
Implementation Rating | Genesys | ProProfs No answers on this topic |
Alternatives Considered | Genesys | ProProfs No answers on this topic |
Contract Terms and Pricing Model | Genesys | ProProfs No answers on this topic |
Scalability | Genesys | ProProfs No answers on this topic |
Professional Services | Genesys | ProProfs No answers on this topic |
Return on Investment | Genesys | ProProfs No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |