Genesys Cloud CX vs. Solvemate
Genesys Cloud CX vs. Solvemate
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Solvemate | N/A | The Solvemate customer service automation platform is powered by smart conversational AI that allows companies to create personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. According to the vendor, Solvemate’s contextual conversation engine approach helps it to learn more quickly, integrates more easily and resolves requests faster and more reliably. | $399 per month |
Genesys Cloud CX | Solvemate | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Solvemate | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Solvemate | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Solvemate | |
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Likelihood to Recommend | 8.6 (411 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Solvemate | |
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Likelihood to Recommend | Genesys | Solvemate No answers on this topic |
Pros | Genesys | Solvemate No answers on this topic |
Cons | Genesys | Solvemate No answers on this topic |
Likelihood to Renew | Genesys | Solvemate No answers on this topic |
Usability | Genesys | Solvemate No answers on this topic |
Reliability and Availability | Genesys | Solvemate No answers on this topic |
Performance | Genesys | Solvemate No answers on this topic |
Support Rating | Genesys | Solvemate No answers on this topic |
In-Person Training | Genesys | Solvemate No answers on this topic |
Online Training | Genesys | Solvemate No answers on this topic |
Implementation Rating | Genesys | Solvemate No answers on this topic |
Alternatives Considered | Genesys | Solvemate No answers on this topic |
Contract Terms and Pricing Model | Genesys | Solvemate No answers on this topic |
Scalability | Genesys | Solvemate No answers on this topic |
Professional Services | Genesys | Solvemate No answers on this topic |
Return on Investment | Genesys | Solvemate No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |