Genesys Cloud CX vs. Survaider
Genesys Cloud CX vs. Survaider
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Survaider | Mid-Size Companies (51-1,000 employees) | Survaider is an online SaaS CEM platform which aims to let enterprises understand voice of customers and act on it, across all their business locations in real time. According to the vendor, Survaider applies machine learning and NLP techniques to let their customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms. Key capabilities include: - Identify key… | N/A |
Genesys Cloud CX | Survaider | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $30 | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Survaider | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Survaider | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Survaider | |
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Likelihood to Recommend | 8.6 (412 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Survaider | |
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Likelihood to Recommend | Genesys | Survaider No answers on this topic |
Pros | Genesys | Survaider No answers on this topic |
Cons | Genesys | Survaider No answers on this topic |
Likelihood to Renew | Genesys | Survaider No answers on this topic |
Usability | Genesys | Survaider No answers on this topic |
Reliability and Availability | Genesys | Survaider No answers on this topic |
Performance | Genesys | Survaider No answers on this topic |
Support Rating | Genesys | Survaider No answers on this topic |
In-Person Training | Genesys | Survaider No answers on this topic |
Online Training | Genesys | Survaider No answers on this topic |
Implementation Rating | Genesys | Survaider No answers on this topic |
Alternatives Considered | Genesys | Survaider No answers on this topic |
Contract Terms and Pricing Model | Genesys | Survaider No answers on this topic |
Scalability | Genesys | Survaider No answers on this topic |
Professional Services | Genesys | Survaider No answers on this topic |
Return on Investment | Genesys | Survaider No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | Survaider Screenshots |