Genesys Cloud CX vs. yuu Phone
Genesys Cloud CX vs. yuu Phone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
yuu Phone | N/A | yuu Phone is a cloud-based phone system for working in office, at office or on the road. With +150 VoIP features users can make calls on any device (desk phone, smartphone, desktop) under the office number and remain integrated into existing communication processes (e.g. call forwarding, ring calls) regardless of location. Admins can add or remove numbers and devices to scale their team and integrate the software to existing CRM and business systems. yuutel boasts users among over 1300… | $6.90 per month per user |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | yuu Phone | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | yuu Phone | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.4 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | yuu Phone | |
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Likelihood to Recommend | 8.6 (415 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | yuu Phone | |
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Likelihood to Recommend | Genesys | yuutel GmbH No answers on this topic |
Pros | Genesys | yuutel GmbH No answers on this topic |
Cons | Genesys | yuutel GmbH No answers on this topic |
Likelihood to Renew | Genesys | yuutel GmbH No answers on this topic |
Usability | Genesys | yuutel GmbH No answers on this topic |
Reliability and Availability | Genesys | yuutel GmbH No answers on this topic |
Performance | Genesys | yuutel GmbH No answers on this topic |
Support Rating | Genesys | yuutel GmbH No answers on this topic |
In-Person Training | Genesys | yuutel GmbH No answers on this topic |
Online Training | Genesys | yuutel GmbH No answers on this topic |
Implementation Rating | Genesys | yuutel GmbH No answers on this topic |
Alternatives Considered | Genesys | yuutel GmbH No answers on this topic |
Contract Terms and Pricing Model | Genesys | yuutel GmbH No answers on this topic |
Scalability | Genesys | yuutel GmbH No answers on this topic |
Professional Services | Genesys | yuutel GmbH No answers on this topic |
Return on Investment | Genesys | yuutel GmbH No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | yuu Phone Screenshots |