Genesys Cloud CX vs. Zello for Work
Genesys Cloud CX vs. Zello for Work
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Zello for Work | Mid-Size Companies (51-1,000 employees) | Zello for Work is designed to turn any smartphone into a user-friendly push-to-talk (PTT) device on any network. This can be done with the user’s existing smartphones or ruggedized devices. Zello users can speak in groups or to direct contacts, decreasing nonessential noise in the work environment. | $8 per month |
Genesys Cloud CX | Zello for Work | |||||||||||||||
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Entry-level Setup Fee | No setup fee | $6 per user, per month | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | Zello for Work Hosted subscriptions are pre-paid but eligible for a 15% discount on all annual subscriptions. The Zello for Work Server price is a one time fee, with annual support being the only recurring payment. Support renewal is 20% of the cumulative cost of the server. | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Zello for Work | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Zello for Work | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Zello for Work | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Zello for Work | |
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Likelihood to Recommend | Genesys | Zello Inc No answers on this topic |
Pros | Genesys | Zello Inc No answers on this topic |
Cons | Genesys | Zello Inc No answers on this topic |
Likelihood to Renew | Genesys | Zello Inc No answers on this topic |
Usability | Genesys | Zello Inc No answers on this topic |
Reliability and Availability | Genesys | Zello Inc No answers on this topic |
Performance | Genesys | Zello Inc No answers on this topic |
Support Rating | Genesys | Zello Inc No answers on this topic |
In-Person Training | Genesys | Zello Inc No answers on this topic |
Online Training | Genesys | Zello Inc No answers on this topic |
Implementation Rating | Genesys | Zello Inc No answers on this topic |
Alternatives Considered | Genesys | Zello Inc No answers on this topic |
Contract Terms and Pricing Model | Genesys | Zello Inc No answers on this topic |
Scalability | Genesys | Zello Inc No answers on this topic |
Professional Services | Genesys | Zello Inc No answers on this topic |
Return on Investment | Genesys | Zello Inc No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | Zello for Work Screenshots |