Genesys Multicloud CX (discontinued) vs. Nextiva Customer Experience
Genesys Multicloud CX (discontinued) vs. Nextiva Customer Experience
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A |
Genesys Multicloud CX (discontinued) | Nextiva Customer Experience | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Nextiva Customer Experience | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | Nextiva Customer Experience | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Nextiva Customer Experience | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Nextiva Customer Experience | |
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Likelihood to Recommend | 7.7 (147 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.0 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Nextiva Customer Experience | |
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Likelihood to Recommend | Discontinued Products | Nextiva |
Pros | Discontinued Products | Nextiva No answers on this topic |
Cons | Discontinued Products | Nextiva No answers on this topic |
Likelihood to Renew | Discontinued Products | Nextiva No answers on this topic |
Usability | Discontinued Products | Nextiva No answers on this topic |
Reliability and Availability | Discontinued Products | Nextiva No answers on this topic |
Performance | Discontinued Products | Nextiva No answers on this topic |
Support Rating | Discontinued Products | Nextiva No answers on this topic |
In-Person Training | Discontinued Products | Nextiva No answers on this topic |
Online Training | Discontinued Products | Nextiva No answers on this topic |
Implementation Rating | Discontinued Products | Nextiva No answers on this topic |
Alternatives Considered | Discontinued Products | Nextiva |
Scalability | Discontinued Products | Nextiva No answers on this topic |
Return on Investment | Discontinued Products | Nextiva No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |