GFI HelpDesk vs. Sprinklr Service
GFI HelpDesk vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
GFI HelpDesk | Sprinklr Service | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
GFI HelpDesk | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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GFI HelpDesk | Sprinklr Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
GFI HelpDesk | Sprinklr Service | |
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Likelihood to Recommend | GFI Software No answers on this topic | Sprinklr |
Pros | GFI Software No answers on this topic | Sprinklr |
Cons | GFI Software No answers on this topic | Sprinklr |
Likelihood to Renew | GFI Software No answers on this topic | Sprinklr |
Usability | GFI Software No answers on this topic | Sprinklr |
Reliability and Availability | GFI Software No answers on this topic | Sprinklr |
Performance | GFI Software No answers on this topic | Sprinklr |
Support Rating | GFI Software No answers on this topic | Sprinklr |
In-Person Training | GFI Software No answers on this topic | Sprinklr |
Implementation Rating | GFI Software No answers on this topic | Sprinklr |
Alternatives Considered | GFI Software No answers on this topic | Sprinklr |
Return on Investment | GFI Software No answers on this topic | Sprinklr |
ScreenShots |